Requirements for Computer-Aided Product-Service Systems Modeling and Simulation
The design of product-service systems (PSS) is a co-production process which involves the manufacturer, customer and suppliers as well as any other stakeholders. This multi-organizational, collaborative environment along with the unique tangible and intan
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Abstract The design of product-service systems (PSS) is a co-production process which involves the manufacturer, customer and suppliers as well as any other stakeholders. This multi-organizational, collaborative environment along with the unique tangible and intangible characteristics of PSS demands a novel computerbased design platform. To identify the requirements for modeling and simulating PSS, existing academic software for PSS, namely, Service CAD integrated with a life cycle simulator (ISCL), Service Explorer and the commercially available system modeling software OPCATTM are analyzed using a truck provider PSS problem. These platforms are used to represent PSS, model the factors and simulate the system in order to appreciate and compare the impact of different PSS designs. The evaluation reveals the scope of these platforms and proposes overall requirements for modeling and simulating PSS. Keywords Product-service system
Modeling Simulation
G. Vasantha J. Corney Design Manufacture and Engineering Management, University of Strathclyde, Glasgow, UK e-mail: [email protected] J. Corney e-mail: [email protected] R. Hussain R. Roy (&) Manufacturing and Materials Department, Cranfield University, Bedfordshire, UK e-mail: [email protected] R. Hussain e-mail: [email protected]
A. Chakrabarti and R. V. Prakash (eds.), ICoRD’13, Lecture Notes in Mechanical Engineering, DOI: 10.1007/978-81-322-1050-4_61, Springer India 2013
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1 Introduction Product-Service Systems (PSS) is defined as an integrated product and service offering that delivers value in use [1]. Goedkoop et al. [2] define a productservice system as—a system of products, services, networks of players and supporting infrastructure that continuously strives to be competitive, satisfy customer needs and have a lower environmental impact than traditional business models. A commonly sighted PSS example is the CorporateCareTM offering from Rolls-Royce Plc, UK [3]. CorporateCareTM is a comprehensive cost-per-flighthour service, designed to deliver a highly competitive engine maintenance program to corporate customers. The key merits to the customers of this offering are low risk, predictable maintenance costs, increased aircraft availability and 24 h per day/365 days per year service support. However, Neely’s [4] findings from the analysis of a large industrial database were that designing, implementing and managing this kind of offering is a huge challenge to the manufacturer as there is a distinct possibility of economic. However, in this challenging, globalized economy, PSS can help manufacturers to lock the customer into a long-term relationship, inhibit any replication of the customized offering by competitors, provide greater insights into how products are used and ultimately, if suitably delivered, also increase revenue. However, currently in industry, PSS conceptual design, in practice, is ad-hoc and it lacks a systematic approach. In order to support industry and desig
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