Responsible Design, Implementation and Use of Information and Communication Technology
This two-volume set constitutes the proceedings of the 19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020, held in Skukuza, South Africa, in April 2020.* The total of 80 full and 7 short papers presented in these volumes were
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Marié Hattingh · Machdel Matthee · Hanlie Smuts · Ilias Pappas · Yogesh K. Dwivedi · Matti Mäntymäki (Eds.)
Responsible Design, Implementation and Use of Information and Communication Technology 19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020 Skukuza, South Africa, April 6–8, 2020 Proceedings, Part II
Lecture Notes in Computer Science Founding Editors Gerhard Goos Karlsruhe Institute of Technology, Karlsruhe, Germany Juris Hartmanis Cornell University, Ithaca, NY, USA
Editorial Board Members Elisa Bertino Purdue University, West Lafayette, IN, USA Wen Gao Peking University, Beijing, China Bernhard Steffen TU Dortmund University, Dortmund, Germany Gerhard Woeginger RWTH Aachen, Aachen, Germany Moti Yung Columbia University, New York, NY, USA
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More information about this series at http://www.springer.com/series/7409
Marié Hattingh Machdel Matthee Hanlie Smuts Ilias Pappas Yogesh K. Dwivedi Matti Mäntymäki (Eds.) •
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Responsible Design, Implementation and Use of Information and Communication Technology 19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020 Skukuza, South Africa, April 6–8, 2020 Proceedings, Part II
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Editors Marié Hattingh University of Pretoria Pretoria, South Africa
Machdel Matthee University of Pretoria Pretoria, South Africa
Hanlie Smuts University of Pretoria Pretoria, South Africa
Ilias Pappas University of Agder Kristiansand, Norway
Yogesh K. Dwivedi Swansea University Swansea, UK
Matti Mäntymäki University of Turku Turku, Finland
ISSN 0302-9743 ISSN 1611-3349 (electronic) Lecture Notes in Computer Science ISBN 978-3-030-45001-4 ISBN 978-3-030-45002-1 (eBook) https://doi.org/10.1007/978-3-030-45002-1 LNCS Sublibrary: SL3 – Information Systems and Applications, incl. Internet/Web, and HCI © IFIP International Federation for Information Processing 2020 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, expressed or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims
