Self-Service in the Internet Age Expectations and Experiences
The Internet has emerged as a network which enables a vast range of interactions between businesses and government organizations and individuals. These interactions are classified as B2C (business to consumer), B2B (business to business) and C2C (consumer
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Series Editor Richard Harper, Socio-Digital Systems, Microsoft Research Cambridge, Cambridge, UK Series Associate Editors Dan Diaper, DDD Systems, Bournemouth, United Kingdom Colston Sanger, London South Bank University, United Kingdom Series Editorial Board Frances Aldrich, University of Sussex, United Kingdom Liam Bannon, University of Limerick, Ireland Graham Button, University of Hallam, Sheffield, United Kingdom Prasun Dewan, University of North Carolina, Chapel Hill, USA Jonathan Grudin, Microsoft Research, Redmond, Washington, USA John Hughes, Lancaster University, United Kingdom Keiichi Nakata, University of Reading, United Kingdom Leysia Palen, University of Colorado, Boulder, USA David Randall, Manchester Metropolitan University, United Kingdom Yvonne Rogers, University of Sussex, United Kingdom Kjeld Schmidt, IT University of Copenhagen, Denmark Abigail Sellen, Microsoft Research, Cambridge, United Kingdom
For further volumes: http://www.springer.com/2861
Dave Oliver Celia Romm Livermore Fay Sudweeks l
Editors
Self-Service in the Internet Age Expectations and Experiences
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l
Editors Dave Oliver Queensland 4703, Australia
Celia Romm Livermore School of Business Administration Wayne State University Detroit, MI 48202, USA
Fay Sudweeks School of Information Technology Murdoch University Murdoch, WA 6150, Australia
Computer Supported Cooperative Work ISSN 1431-1496 ISBN: 978-1-84800-206-7 e-ISBN: 978-1-84800-207-4 DOI 10.1007/978-1-84800-207-4 British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library Library of Congress Control Number: 2008937479 # Springer-Verlag London Limited 2009 Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms of licenses issued by the Copyright Licensing Agency. Enquiries concerning reproduction outside those terms should be sent to the publishers. The use of registered names, trademarks, etc., in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant laws and regulations and therefore free for general use. The publisher makes no representation, express or implied, with regard to the accuracy of the information contained in this book and cannot accept any legal responsibility or liability for any errors or omissions that may be made. Printed on acid-free paper Springer ScienceþBusiness Media springer.com
Contents
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Social Networking and eDating: Charting the Boundaries of an Emerging Self-Service Arena . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Celia T. Romm and Dave Oliver
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The Role and Implications of the Internet in Healthcare Delivery . . . . . . . . . . . . . . . . . . . . . .
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