Sensing Emotions The impact of context on experience measurements

The authors of this book analyze the influence of specific everyday life situations and contexts on the emotional state of people and the ways in which this can impact measurements of user experience. The book anticipates a future in which products and ma

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Philips Research Book Series VOLUME 12

Editor-in-Chief

Dr. Frank Toolenaar Philips Research Laboratories, Eindhoven, The Netherlands

SCOPE TO THE ‘PHILIPS RESEARCH BOOK SERIES’ As one of the largest private sector research establishments in the world, Philips Research is shaping the future with innovative concepts that meet peoples’ needs and desires. While the ultimate user benefits of these inventions end up on the high-street shelves, the often pioneering scientific and technological basis usually remains less visible. This ‘Philips Research Book Series’ has been set up as a way for our researchers to contribute to the scientific community by publishing their comprehensive results and theories in a convenient book form. Dr Peter Wierenga Chief Executive Officer of Philips Research

For further volumes: http://www.springer.com/series/6437

Sensing Emotions The Impact of Context on Experience Measurements

Edited By

Joyce Westerink Philips Research, Eindhoven, The Netherlands

Martijn Krans Philips Research, Eindhoven, The Netherlands and

Martin Ouwerkerk Philips Research, Eindhoven, The Netherlands

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Editors Dr. Joyce Westerink Philips Research High Tech Campus 34 5656 AE Eindhoven The Netherlands [email protected]

Dr. Martijn Krans Philips Research High Tech Campus 34 5656 AE Eindhoven The Netherlands [email protected]

Dr. Martin Ouwerkerk Philips Research High Tech Campus 34 5656 AE Eindhoven The Netherlands [email protected]

ISSN 1571-5671 ISBN 978-90-481-3257-7 e-ISBN 978-90-481-3258-4 DOI 10.1007/978-90-481-3258-4 Springer Dordrecht Heidelberg London New York Library of Congress Control Number: 2011933575 © Springer Science+Business Media B.V. 2011 No part of this work may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, microfilming, recording or otherwise, without written permission from the Publisher, with the exception of any material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work. Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)

Introduction: Sensing Emotions in Context

We anticipate a future in which products and machines understand the mental state of people using them. A future in which products become more personalized by knowing how users feel and can adapt to the feelings they sense. Examples are music systems that effectively enhance our current mood with a personalized choice of music, computer dialogues that avoid upcoming frustration, and photo cameras that take pictures whenever we’re excited. In all these situations, knowledge of the emotional state of the user is of prime importance. A previous book published in the Philips Research Book Series, “Probing Experience”, illustrated ways to evaluate the emotional state of the user through behavioral and physiological parameters. The majority of the authors were invited as speakers to t