Service Quality Regulation in Electricity Distribution and Retail
Service Quality Regulation in Electricity Distribution and Retail provides a guide for regulatory authorities and postgraduate students alike, accompanying readers through the necessary steps for designing and implementing regulatory policy. It builds a b
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E. Fumagalli · L. Lo Schiavo · F. Delestre
Service Quality Regulation in Electricity Distribution and Retail With 25 Figures and 28 Tables
Elena Fumagalli
Luca Lo Schiavo
Politecnico di Milano Milano Italy
Autoritá per l’Energia Elettrica e il Gas Milano Italy
Florence Delestre Commission de R´egulation de l’Énergie Paris France
Publication sponsored by:
Library of Congress Control Number: 2007929742
ISBN
978-3-540-73442-0 Springer Berlin Heidelberg New York
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Contents
1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1 Objectives and audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.2 How to use this handbook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.3 General messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 1 2 3
2
The basics of service quality regulation . . . . . . . . . . . . . . . . . . . . . . . 2.1 Areas of service quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.2 Instruments of quality regulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.3 Basic elements of the regulatory instruments . . . . . . . . . . . . . . . . . . . . 2.4 A framework for service quality regulation . . . . . . . . . . . . . . . . . . . . . . 2.5 Regulatory tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.6 Suggestions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5 5 6 8 8 11 12
3
Commercial quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1 Definitions and data collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2 Publication . . .
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