Service Research and Innovation 5th and 6th Australasian Symposium,
This book constitutes revised selected papers from the Australasian Symposium on Service Research and Innovation, ASSRI, held in Sydney Australia.The 11 full papers presented from ASSRI 2017, which took place during October 19-20, 2017, were carefully rev
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Amin Beheshti · Mustafa Hashmi Hai Dong · Wei Emma Zhang (Eds.)
Service Research and Innovation 5th and 6th Australasian Symposium, ASSRI 2015 and ASSRI 2017, Sydney, NSW, Australia November 2–3, 2015, and October 19–20, 2017 Revised Selected Papers
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Lecture Notes in Business Information Processing Series Editors Wil M. P. van der Aalst RWTH Aachen University, Aachen, Germany John Mylopoulos University of Trento, Trento, Italy Michael Rosemann Queensland University of Technology, Brisbane, QLD, Australia Michael J. Shaw University of Illinois, Urbana-Champaign, IL, USA Clemens Szyperski Microsoft Research, Redmond, WA, USA
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More information about this series at http://www.springer.com/series/7911
Amin Beheshti Mustafa Hashmi Hai Dong Wei Emma Zhang (Eds.) •
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Service Research and Innovation 5th and 6th Australasian Symposium, ASSRI 2015 and ASSRI 2017, Sydney, NSW, Australia November 2–3, 2015, and October 19–20, 2017 Revised Selected Papers
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Editors Amin Beheshti Macquarie University Sydney, NSW Australia
Hai Dong Royal Melbourne Institute of Technology Melbourne, VIC Australia
Mustafa Hashmi CSIRO Research Organisation Dutton Park, QLD Australia
Wei Emma Zhang Macquarie University Sydney, NSW Australia
ISSN 1865-1348 ISSN 1865-1356 (electronic) Lecture Notes in Business Information Processing ISBN 978-3-319-76586-0 ISBN 978-3-319-76587-7 (eBook) https://doi.org/10.1007/978-3-319-76587-7 Library of Congress Control Number: 2018934348 © Springer International Publishing AG, part of Springer Nature 2018 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. Printed on acid-free paper This Springer imprint is published by the registered company Springer International Publishing AG part of Springer Nature The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Preface
Today’s knowledge-, service-, and cloud-based business e
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