Smart Governance for Smart Cities: A Conceptual Framework from Social Media Practices
The governance for smart cities must improve democratic processes, transparency in governance, citizen-centric development and political strategies for the cities. To achieve this, the government needs to gather information about citizens’ perceptions, de
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Abstract. The governance for smart cities must improve democratic processes, transparency in governance, citizen-centric development and political strategies for the cities. To achieve this, the government needs to gather information about citizens’ perceptions, demands, development priorities, grievances, and feedbacks about policies that are being developed or implemented. To involve the citizens in governance, governments should facilitate multiple ways to citizens to communicate. Social media platform empowers the citizens to use technology oriented common platform to communicate among themselves as well as with government. This study proposes a conceptual framework for smart governance illustrating how the governance could be transformed towards smart governance through social media platform. Keywords: Smart cities governance Social media
Citizen-centric development
Smart city
1 Introduction The governance includes all governing processes of political, social, economic, educational, development, city infrastructure and administrative work to enhance the prosperity and growth in the cities as well as country. The quality of governance [25] affects the development of cities. The smart cities are an ICT enabled city, which facilitates fast communication, real-time information to citizens, quality life, well connected transport, better civic services, health facilities, continuous energy and water supply, environment conservation and appropriate use of natural resources. To maintain the self-aware nature of smart cities, citizens are expected to retrieve all information and participate actively in the government actions, development plans, and future policies etc. For the successful smart cities, citizens’ suggestions, participation and feedbacks in government process are essential. Therefore, there is need for an efficient governance structure [8] and the two ways communication channels to make the city government smart.
© IFIP International Federation for Information Processing 2016 Published by Springer International Publishing Switzerland 2016. All Rights Reserved Y.K. Dwivedi et al. (Eds.): I3E 2016, LNCS 9844, pp. 628–634, 2016. DOI: 10.1007/978-3-319-45234-0_56
Smart Governance for Smart Cities
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2 Literature Review The smart administration, integration of various services, and multiple channels of communications [22] are required for the development of the smart cities. Social media has the unique ability to enable politicians and policymakers to mine user-generated data and content from their Facebook pages and twitter accounts to look for reactions to various policy proposals [23, 27]. The participation, collaboration and transparency in governance could be improved via open government policies [6, 19, 24]. The evaluation criteria of social media use in the Korean government [29] was developed among four dimensions i.e. openness of information, Promptness of information, mutuality of information, and control of information. The social media could be used for citizen empowerment [16] and
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