Social Knowledge Management in Action Applications and Challenges
Knowledge management (KM) is about managing the lifecycle of knowledge consisting of creating, storing, sharing and applying knowledge. Two main approaches towards KM are codification and personalization. The first focuses on capturing knowledge using tec
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Remko Helms Jocelyn Cranefield Jurriaan van Reijsen Editors
Social Knowledge Management in Action Applications and Challenges
Knowledge Management and Organizational Learning Volume 3 Series editors Ettore Bolisani, Padova, Italy Meliha Handzic, Sarajevo, Bosnia and Herzegovina
More information about this series at http://www.springer.com/series/11850
Remko Helms • Jocelyn Cranefield • Jurriaan van Reijsen Editors
Social Knowledge Management in Action Applications and Challenges
Editors Remko Helms Faculty of Management, Science and Technology Open University Heerlen, The Netherlands
Jocelyn Cranefield School of Information Management Victoria University of Wellington Lambton Quay, Pipitea Campus, New Zealand
Jurriaan van Reijsen The Courseware Company Utrecht, The Netherlands
ISSN 2199-8663 ISSN 2199-8671 (electronic) Knowledge Management and Organizational Learning ISBN 978-3-319-45131-2 ISBN 978-3-319-45133-6 (eBook) DOI 10.1007/978-3-319-45133-6 Library of Congress Control Number: 2017930806 # Springer International Publishing AG 2017 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. Printed on acid-free paper This Springer imprint is published by Springer Nature The registered company is Springer International Publishing AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Foreword
It is a pleasure to announce the publication of the third volume of the book series on “Knowledge Management and Organizational Learning” that was launched in 2015 with the factive contribution of our colleagues and friends of the International Association for Knowledge Management (IAKM). The book series recalls the main mission of our Association: to support the development of Knowledge Management (KM) as a scientific discipline. Research and practice often branch off in multiple directions, and no clear consensus on concepts and method
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