Social Media and Local Governments Theory and Practice
Today, social media have attracted the attention of political actors and administrative institutions to inform citizens as a prerequisite of open and transparent administration, deliver public services, contact stakeholders, revitalize democracy, encourag
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Mehmet Zahid Sobaci Editor
Social Media and Local Governments Theory and Practice
Public Administration and Information Technology Volume 15
Series Editor Christopher G. Reddick, San Antonio, TX, USA
More information about this series at http://www.springer.com/series/10796
Mehmet Zahid Sobaci Editor
Social Media and Local Governments Theory and Practice
Editor Mehmet Zahid Sobaci Faculty of Economics and Administrative Sciences Department of Public Administration Uludağ University Nilufer, Turkey
Public Administration and Information Technology ISBN 978-3-319-17721-2 ISBN 978-3-319-17722-9 DOI 10.1007/978-3-319-17722-9
(eBook)
Library of Congress Control Number: 2015939177 Springer Cham Heidelberg New York Dordrecht London © Springer International Publishing Switzerland 2016 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. Printed on acid-free paper Springer International Publishing AG Switzerland is part of Springer Science+Business Media (www.springer.com)
Preface
Today, social media provide public institutions with new channels for rapidly spreading information, boosting transparency and accountability, self-promotion to improve their image in the public eye, methods for designing and delivering public services with citizens, improving policy making, and encouraging the cross-agency cooperation. In this context, social media can contribute to the emergence of citizenoriented, open, and participatory public administration. Taking the advantage of the opportunities offered by social media tools is not limited to central government. These tools can be platforms to exchange views, share information, deliver public service, engage the citizens, and trigger the debate regarding social and political problems at the local level. Thus, these platforms may bring about the adaptation of a new conception of local services and the roles of local politicians and their relationship with the citizens. In this context, this book focuses on the relationship between the loca
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