The Client-Consultant Relationship in Professional Business Service Firms
The interaction between clients and consultants during consulting projects is essential for their success and therefore for the long-term survival of consulting companies. The aim of this book is to further advance our understanding of the nature of clien
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Natalia Nikolova
The Client-Consultant Relationship in Professional Business Service Firms
Edition KWV
Die „Edition KWV“ beinhaltet hochwertige Werke aus dem Bereich der Wirtschaftswissenschaften. Alle Werke in der Reihe erschienen ursprünglich im Kölner Wissenschaftsverlag, dessen Programm Springer Gabler 2018 übernommen hat.
Weitere Bände in der Reihe http://www.springer.com/series/16033
Natalia Nikolova
The Client-Consultant Relationship in Professional Business Service Firms
Natalia Nikolova University of Technology Sydney Broadway NSW, Australia Bis 2018 erschien der Titel im Kölner Wissenschaftsverlag, Köln Dissertation Universität zu Köln, 2006
Edition KWV ISBN 978-3-658-24375-3 ISBN 978-3-658-24376-0 https://doi.org/10.1007/978-3-658-24376-0
(eBook)
Library of Congress Control Number: 2019931756 Springer Gabler © Springer Fachmedien Wiesbaden GmbH, part of Springer Nature 2007, Reprint 2019 Originally published by Kölner Wissenschaftsverlag, Köln, 2007 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors, and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. This Springer Gabler imprint is published by the registered company Springer Fachmedien Wiesbaden GmbH part of Springer Nature The registered company address is: Abraham-Lincoln-Str. 46, 65189 Wiesbaden, Germany
Foreword Professional business service firms are one of the most dynamic and advanced industries in the modern economy. Interestingly, the increasing economic significance of professional business services in all developed economies has been accompanied by increasing client dissatisfaction with those services. As a result, there has been a growing academic interest in the nature of the client-consultant relationship, and it has been recognized that the integration of the client in the consulting process is the most important success factor for professional business service firms. However, existing approaches are contradictory in the
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