The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service
The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview
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The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service “Guy, Mastracci and Yang have compiled an impressive and highly original study breaking new ground theoretically and empirically. This book is a masterful study of comparative public administration that marshals exceptional data collection and analysis. They link their analysis to major intellectual movements in public administration and argue for the centrality of emotional labor to public administration research and practice regardless of the method, theory, or context. Exceptionally bold, a book that everyone interested in organizations should read.” —Kenneth J. Meier, Editor, Journal of Behavioral Public Administration “This exceptional resource makes an important contribution to human resource theory, management, and practice. Findings reveal a universal truth—that there is an important emotive component in public service jobs—and findings also reveal that each nation’s unique context shapes the contours of how it is experienced. For public managers, students, consultants, and scholars, if you want to truly understand the role of emotional labor in public service, this handbook belongs on your desk.” —Jessica E. Sowa, Editor, Review of Public Personnel Administration “This new handbook makes a powerful case for taking emotional labor in public service more seriously. An impressive group of contributors have thought carefully about concepts and methods, and gathered data from public servants around the world. Their studies demonstrate how encounters between officials and the public are imbued with intense feelings that must be managed well—and how this emotional labor is shaped by national conditions. This volume lays the foundation for an exciting and important program of research.” —Alasdair Roberts, University of Massachusetts Amherst “When my students read about emotional labor, they are always stunned and can finally give name to their lived experiences as working professionals. This volume brings a much-needed global perspective to this important, vital topic. It shows how contextual, cultural, and social differences matter when it comes to understanding emotional labor in public service. It is a must-read for scholars and professionals alike.” —Staci M. Zavattaro, Editor, Administrative Theory & Praxis
Mary E. Guy · Sharon H. Mastracci · Seung-Bum Yang Editors
The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service
Editors Mary E. Guy School of Public Affairs University of Colorado Denver Denver, CO, USA
Sharon H. Mastracci Department of Political Science University of Utah Salt Lake City, UT, USA
Seung-Bum Yang Department of Public Administration Konkuk University Seoul, Korea (Republic of )
ISBN 978-3-030-24822-2 ISBN 978-3-030-24823-9 (eBook) https://doi.org/10.1007/978-3-030-24823-9 © The Editor(s) (if applicable) and The Author(s) 2019 This work is subject to copyright. All rights are solely and exclusively licensed by the Publisher, whether the whole or part of the material is concer
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