Towards Knowledge Portals From Human Issues to Intelligent Agents
Adopting an informational perspective towards knowledge work, this book investigates how enterprise portals can promote knowledge creation, distribution, and use. Moving beyond the design and delivery of portals as mere information retrieval tools, an ent
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Information Science and Knowledge Management Volume 5
Editor-in-Chief: J. Mackenzie Owen, University of Amsterdam, Amsterdam Editorial Board: E. de Smet, Universiteit Antwerpen, Wilrijk Y. Fujiwara, Kanagawa University, Hiratsuka M. Hedstrom, University of Michigan, Ann Arbor, MI A. Klugkist, UB Groningen, Groningen K.-D. Lehmann, Stiftung Preussischer Kulturbesitz, Berlin C. Lupovici, Université de Marne la Vallee, Marne la Vallee A.M. Paci, Istituto di Studi Sulla Ricerca e Documentazione Scientifica, Roma M. Papazoglou, Katholieke Universiteit Brabant, Tilburg D.J. Waters, The Andrew W. Mellon Foundation, New York
The titles published in this series are listed at the end of this volume.
TOWARDS KNOWLEDGE PORTALS From Human Issues to Intelligent Agents
by
BRIAN DETLOR McMaster University, Hamilton, Ontario, Canada
Springer Science+Business Media, B.V.
A C.I.P. Catalogue record for this book is available from the Library of Congress.
ISBN 978-90-481-6584-1
ISBN 978-1-4020-2079-7 (eBook)
DOI 10.1007/978-1-4020-2079-7
Printed on acid-free paper
All Rights Reserved
© 2004 Springer Science+Business Media Dordrecht Originally published by Kluwer Academic Publishers in 2004. Softcover reprint of the hardcover 1st edition 2004 No part of this work may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, microfilming, recording or otherwise, without written permission from the Publisher, with the exception of any material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work.
For my son, Ben Detlor, who makes all things worthwhile.
Contents Foreword ................................................................................................... xi Preface .................................................................................................... xiii 1. Portals and Knowledge Work................................................................. 1 1.1
Knowledge Work ............................................................................. 1 1.1.1 Knowledge............................................................................ 1 1.1.2 Knowledge Management...................................................... 2 1.1.3 Knowledge Work.................................................................. 4
1.2
Knowledge Portals ........................................................................... 7 1.2.1 Web Information Technologies ............................................ 7 1.2.2 Enterprise Portals.................................................................. 9 1.2.3 Knowledge Portals.............................................................. 11
1.3
Information Behaviour ................................................................... 15 1.3.1 Dervin’s model ................................................................... 16 1.3.2 Kuhlthau’s model ...............................................................
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