Transactional Lean: Preparing for the Digitalization Era A Systemati
More than 70% of people are working in offices or service industries still applying inefficient processes bearing Muda. However, they are not yet conscious that digitalization will change their life. Whereas during the last years many manufacturing shopfl
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ransactional Lean: Preparing for the Digitalization Era A Systematic Approach to Industrialize Office Processes
Transactional Lean: Preparing for the Digitalization Era
Bruno G. Rüttimann
Transactional Lean: Preparing for the Digitalization Era A Systematic Approach to Industrialize Office Processes
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Bruno G. Rüttimann D-MAVT - IWF inspire AG/ETH Zürich Zürich, Switzerland
ISBN 978-3-030-22859-0 ISBN 978-3-030-22860-6 https://doi.org/10.1007/978-3-030-22860-6
(eBook)
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Sapientia per actum bonum
Foreword
There is hardly a company in high-salary countries that is not being forced to optimize its production in order to reduce cost, meet delivery times and reach quality. Therefore, many of these have applied the Toyota Production System in production. Some renamed it or developed similar ones to reach acceptance within their companies. Lean Management, as it is called by Womack and Jones, also influenced other branches such as IT and Health. As production contributes less and less to the total cost of a product, other parts of the value chain to be optimized come into focus. This can be seen in the appearance of new terms such as Lean development, Lean procurement or Lean accounting. These processes have an administrative character and take place in offices, so Lean Administration or Lean Office might be used as the overall concept. The application of Lean principles to the office environment is still in its early stages—but it faces difficulties and has not led to similar success as in production so far. Most of the effort to lean out offices are currently only being focused on 5S activities such as workpl
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