Using Mobile Phone Data for Emergency Management: a Systematic Literature Review
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Using Mobile Phone Data for Emergency Management: a Systematic Literature Review Yanxin Wang 1 & Jian Li 1 & Xi Zhao 1,2
&
Gengzhong Feng 1 & Xin (Robert) Luo 3
# Springer Science+Business Media, LLC, part of Springer Nature 2020
Abstract Emergency management (EM) has always been a concern of people from all walks of life due to the devastating impacts emergencies can have. The global outbreak of COVID-19 in 2020 has pushed EM to the top topic. As mobile phones have become ubiquitous, many scholars have shown interest in using mobile phone data for EM. This paper presents a systematic literature review about the use of mobile phone data for EM that includes 65 related articles written between 2014 and 2019 from six electronic databases. Five themes in using mobile phone data for EM emerged from the reviewed articles, and a systematic framework is proposed to illustrate the current state of the research. This paper also discusses EM under COVID-19 pandemic and five future implications of the proposed framework to guide future work. Keywords Mobile phone data . Emergency management . Systematic literature review . Systematic framework . COVID-19 pandemic
1 Introduction Emergency situations such as terrorist attacks or earthquakes occur at different scales daily around the world. They may be natural or human-caused events that occur suddenly, affect public order, and disrupt the regularity of an area’s political, economic, and social life (Fogli et al. 2017; Seba et al. 2018). Such an emergency causes great losses and widespread impacts on society, and “requires a prompt intervention by all * Xi Zhao [email protected] Yanxin Wang [email protected] Jian Li [email protected] Gengzhong Feng [email protected] Xin (Robert) Luo [email protected] 1
School of Management, Xi’an Jiaotong University, Xi’an 710049, China
2
The Key Lab of the Ministry of Education for process control & Efficiency Engineering, Xi’an 710049, China
3
Anderson School of Management, University of New Mexico, Albuquerque, NM, USA
involved stakeholders” (Fogli et al. 2017; Lauras et al. 2015). To gain public support and maintain regular social order, authorities should pay special attention to the effective management of such situations. In this study, emergency management (EM) is defined as the effective organization, direction, and management of both emergency-related humanitarian and material resources (Othman and Beydoun 2013). Traditionally, it comprises four phases: mitigation, preparedness, response, and recovery (Othman and Beydoun 2013). EM is generally considered to have undergone three stages (Phillips et al. 2011), including passive response (before the 1950s), active preparation and prediction (1960s–1990s), and whole community response based on integrated information systems (after the 2000s). To align with such developments, scholars have swifted their attention from solving a single issue to focusing on efficient intra-organizational collaboration (Janssen et al. 2010). Lack of collaboration is the chie
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