Vulnerable Users and Public Transport Service: Analysis on Expected and Perceived Quality Data
Today’s cities are meeting places, economic and social development centers, where all citizens should have the opportunity to live and move, according to adequate quality of life standards. However, this does not always correspond to reality in particular
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Department of Civil and Environmental Engineering and Architecture (DICAAR), University of Cagliari, via Marengo 3, 09123 Cagliari, Italy {maltinti,nicoletta.rassu,mconi,cgarau,fpinna, devotor}@unica.it 2 Department of Civil, Environmental, Architectural Engineering and Mathematics (DICATAM), University of Brescia, via Branze 43, 25123 Brescia, Italy [email protected]
Abstract. Today’s cities are meeting places, economic and social development centers, where all citizens should have the opportunity to live and move, according to adequate quality of life standards. However, this does not always correspond to reality in particular for the most vulnerable categories of the population. So, UN’s 2030 Agenda underlines the need to make cities inclusive and accessible by means, for instance, a suitable transport system for all, and in particular for vulnerable people as older people. A lot of studies presented interesting contributes on how older people choose to move and initiatives taken to address their public transport requirements, but no attention has been given to evaluate expected and perceived quality of public transport system, particularly referring to older people. So, the aim of this study is to highlight which should be the most important attributes of a public transport service (PTS) for over 65 years old passengers and if the local PTS satisfy their desires. By an intercept on board survey in the metropolitan area of Cagliari, it has been shown that, for all users, PTS appears qualitatively adequate with respect to each attribute analysed and vulnerable customers are more satisfied than all. Keywords: Accessibility
Public transport service Older people Cagliari
1 Introduction Today’s cities are meeting places, economic and social development centers, where all citizens should have the opportunity to live and move, according to adequate quality of life standards in line with the current smart paradigm cities. However, this does not always correspond to reality not only because cities continue to develop in a chaotic and differentiated way, with large development gaps and services offered between the © Springer Nature Switzerland AG 2020 O. Gervasi et al. (Eds.): ICCSA 2020, LNCS 12255, pp. 673–689, 2020. https://doi.org/10.1007/978-3-030-58820-5_49
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city center and the periphery, but also because the most vulnerable categories of the population are often excluded from this development (such as people with disabilities, the elderly people who risk being marginalized with the consequent worsening of their condition of disadvantage and exclusion). In addition, as evidenced by UN’s 2030 Agenda1, by 2030 it is expected that almost 60% of the world population will live in urban areas and, in particular the goal n.11 underlines the need to “make cities and human settlements inclusive, safe, resilient and sustainable” [1]. Specifically, this means that States and in particular local governments will have to face important challenges and propose appropriate policies to “pro
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