Workplace ostracism in various organizations: a systematic review and bibliometric analysis
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Workplace ostracism in various organizations: a systematic review and bibliometric analysis Neelam Kaushal1 · Neeraj Kaushik1 · Brijesh Sivathanu2 Received: 18 June 2020 / Accepted: 7 October 2020 © Springer Nature Switzerland AG 2020
Abstract Workplace ostracism (WO) has an unfavourable impression on the outcomes of employees. For the past few years, its power has grown as a type of “cold violence” in several categories of organizations. The purpose of the present research is to find significant contributors, current dynamics, domains and advocates further directions in the study arena of workplace ostracism. The paper adopted content analysis (CA), bibliometrics and network analysis (NA) on a sample of 144 documents extracted from Web of Science and Scopus database to observe the research happenings that have occupied a place on this theme. The key research focus is mainly on theory testing related to WO. Workplace ostracism antecedents, consequences, job performance, social ostracism, workplace incivility, social exclusion, emotional exhaustion, psychological empowerment, counterproductive work behavior, proactive customer service performance, proactive personality and political skill, emotional silence and model of workplace ostracism are also prominent research issues in this arena. After observing the different perspectives of the study like initial data structures, bibliometric, network and content analysis, the study will assist as a fundamental base for understanding the concept of WO in various organizations, its recent footprints and the direction where the research is evolving. Unlike the prior analysis, the study methodology used in this research is an amalgamation of network and content analysis and systematic literature review, which enabled the recognition of the intellectual structure to produce an inclusive summary of the study area. Keywords Workplace ostracism · Organizational citizenship behavior · Bibliometric · Network · Co-citation · Systematic literature review · Content analysis JEL Classification M12 · M54
* Neelam Kaushal [email protected] Extended author information available on the last page of the article
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Abbreviations WO Workplace ostracism WoS Web of Science TP Total publications CoC Co-citation count CoA Co-authorship TGC Total global citation TLC Total local citation KF Author key-word frequency AJG Academic Journal Guide SNA Social network analysis NV Network visualization BtwCA Between centrality analysis TSA Thematic structure analysis COR Conservation of resource
1 Introduction Workplace ostracism (WO) is a form of social exploitation that originated to carry adverse outcomes from the viewpoints of the staff and employees on the job front, such as lesser work satisfaction, increased turnover intention (Ferris et al. 2008, 2019), and decreased individual well-being, such as emotional overtiredness, sleep quality (Chen and Li 2019), needs frustration (Wu et al. 2019) and mental agony (Wu et al. 2012; Ferris et
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