A Longitudinal Study About Mobile Applications in the Tourism Sector
Over the last years, the results of international tourism industry have exceeded expectations and the number of tourists has increased continuously. Taking into account that about 95% of tourists use digital tools when searching for the best experience be
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João Vidal de Carvalho Álvaro Rocha Pedro Liberato Alejandro Peña Editors
Advances in Tourism, Technology and Systems Selected Papers from ICOTTS20 , Volume 1
123
Smart Innovation, Systems and Technologies Volume 208
Series Editors Robert J. Howlett, Bournemouth University and KES International, Shoreham-by-sea, UK Lakhmi C. Jain, Faculty of Engineering and Information Technology, Centre for Artificial Intelligence, University of Technology Sydney, Sydney, NSW, Australia
The Smart Innovation, Systems and Technologies book series encompasses the topics of knowledge, intelligence, innovation and sustainability. The aim of the series is to make available a platform for the publication of books on all aspects of single and multi-disciplinary research on these themes in order to make the latest results available in a readily-accessible form. Volumes on interdisciplinary research combining two or more of these areas is particularly sought. The series covers systems and paradigms that employ knowledge and intelligence in a broad sense. Its scope is systems having embedded knowledge and intelligence, which may be applied to the solution of world problems in industry, the environment and the community. It also focusses on the knowledge-transfer methodologies and innovation strategies employed to make this happen effectively. The combination of intelligent systems tools and a broad range of applications introduces a need for a synergy of disciplines from science, technology, business and the humanities. The series will include conference proceedings, edited collections, monographs, handbooks, reference books, and other relevant types of book in areas of science and technology where smart systems and technologies can offer innovative solutions. High quality content is an essential feature for all book proposals accepted for the series. It is expected that editors of all accepted volumes will ensure that contributions are subjected to an appropriate level of reviewing process and adhere to KES quality principles. Indexed by SCOPUS, EI Compendex, INSPEC, WTI Frankfurt eG, zbMATH, Japanese Science and Technology Agency (JST), SCImago, DBLP. All books published in the series are submitted for consideration in Web of Science.
More information about this series at http://www.springer.com/series/8767
João Vidal de Carvalho Álvaro Rocha Pedro Liberato Alejandro Peña •
•
•
Editors
Advances in Tourism, Technology and Systems Selected Papers from ICOTTS20 , Volume 1
123
Editors João Vidal de Carvalho Institute of Accounting and Administration of Porto (ISCAP) Polytechnic Institute of Porto São Mamede de Infesta, Portugal Pedro Liberato School of Hospitality and Tourism Polytechnic of Porto Vila do Conde, Portugal
Álvaro Rocha ISEG University of Lisbon Lisbon, Portugal Alejandro Peña Universidad EIA Envigado, Colombia
ISSN 2190-3018 ISSN 2190-3026 (electronic) Smart Innovation, Systems and Technologies ISBN 978-981-33-4255-2 ISBN 978-981-33-4256-9 (eBook) https://doi.org/10.1007/978-981-33-4256-9 © The Editor(s) (if a
