Achieving Organizational Excellence A Quality Management Program for
This book bridges two essential aspects of assessing and achieving business excellence in 21st-century organizations. The author argues that transnational companies face a twofold challenge: managing global knowledge networks and multicultural project tea
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Flevy Lasrado
Achieving Organizational Excellence A Quality Management Program for Culturally Diverse Organizations
Management for Professionals
More information about this series at http://www.springer.com/series/10101
Flevy Lasrado
Achieving Organizational Excellence A Quality Management Program for Culturally Diverse Organizations
Flevy Lasrado University of Wollongong in Dubai Dubai, United Arab Emirates
ISSN 2192-8096 ISSN 2192-810X (electronic) Management for Professionals ISBN 978-3-319-70074-8 ISBN 978-3-319-70075-5 (eBook) https://doi.org/10.1007/978-3-319-70075-5 Library of Congress Control Number: 2018932412 # Springer International Publishing AG, part of Springer Nature 2018 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. Printed on acid-free paper This Springer imprint is published by the registered company Springer International Publishing AG part of Springer Nature. The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Foreword
This book is very timely as we have gone global with Dubai Quality Awards and it includes many topics of current interest to practitioners striving for business excellence. It approaches the business excellence framework model from a very practical perspective for both local and global businesses. It covers the best practices for leadership, strategy, people, polices and processes and includes guidelines and recommendations for building organizational excellence. It provides insights to many of Dubai Quality award winners. What makes the book useful is that it provides topical empirical evidence of the impact of excellence on sustained organizational performance as well as includes cases and scenarios that will become useful for corporate and governmental leaders. It also includes original research conducted, along with the methodology used, to understand the impact of business excellence
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