Personal and Organizational Excellence through Servant Leadership Le
This book provides an evidence-based actionable framework and measure of servant leadership to help management practitioners build effective and ethical workplaces. It explains the reasons why the best workplaces such as Starbucks, Southwest Airlines, Ri
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Sen Sendjaya
Personal and Organizational Excellence through Servant Leadership Learning to Serve, Serving to Lead, Leading to Transform
Management for Professionals
The Springer series Management for Professionals comprises high-level business and management books for executives. The authors are experienced business professionals and renowned professors who combine scientific background, best practice, and entrepreneurial vision to provide powerful insights into how to achieve business excellence.
More information about this series at http://www.springer.com/series/10101
Sen Sendjaya
Personal and Organizational Excellence through Servant Leadership Learning to Serve, Serving to Lead, Leading to Transform
123
Sen Sendjaya Department of Management Monash University Caulfield East VIC, Australia
ISSN 2192-8096 Management for Professionals ISBN 978-3-319-16195-2 DOI 10.1007/978-3-319-16196-9
ISSN 2192-810X (electronic) ISBN 978-3-319-16196-9 (eBook)
Library of Congress Control Number: 2015936032 Springer Cham Heidelberg New York Dordrecht London © Springer International Publishing Switzerland 2015 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. Printed on acid-free paper Springer International Publishing AG Switzerland is part of Springer Science+Business Media (www. springer.com)
To my wife, Dr Lyfie Sugianto, and children, Tiffany and Calvin. Thanks for your grace and patience as I fumble my way towards becoming a servant leader.
Contents
1
Introduction to Servant Leadership . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . 1.1 Working Definition.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . 1.2 Rationale for Servant Leadership.. . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . 1.2.1 Contextual .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . 1.2.2 Anecdotal . . . . . . . . . . . . . . . .
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