Adapting the Extreme Programming Approach in Developing E-corrective and Preventive Actions: An Experience
Corrective and preventive actions (CPAs) are one of the fields in quality management that every organization needs to give full attention to in order to ensure the organization can provide high-quality services or products. The enforcement of CPA in an or
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Adapting the Extreme Programming Approach in Developing E-corrective and Preventive Actions: An Experience Nur Huda Jaafar, Mazlyda Abd Rahman and Rashidah Mokhtar
Abstract Corrective and preventive actions (CPAs) are one of the fields in quality management that every organization needs to give full attention to in order to ensure the organization can provide high-quality services or products. The enforcement of CPA in an organization involves many stakeholders. Therefore, one systematic system that could be used to manage the CPA should be developed. An agile method is one of the methods in information system development that has the capability to speed up the completion of a project. This capability is the main reason why it can maintain the quality of output, and it has become one of the famous approaches in developing the information system. Because of this reason, we have used the Extreme Programming (XP) approach; one of the agile methods used to develop the CPA management system. The XP approach gives many benefits to us, especially with the involvement of clients throughout the development phase. Quick necessary actions can be taken after getting feedbacks from clients. In order to carry this out, good communication between clients and developers must exist. We combined the traditional communication method with communication technologies such as emails and chat rooms. This approach eventually provides many benefits to us in delivering the services successfully. Keywords Extreme programming Corrective and preventive actions
Agile method
Quality management
N.H. Jaafar (&) M.A. Rahman R. Mokhtar Faculty of Computer and Mathematical Sciences, Universiti Teknologi MARA Johor, KM 12, Jalan Muar, 85009 Segamat, Johor, Malaysia e-mail: [email protected] M.A. Rahman e-mail: [email protected] R. Mokhtar e-mail: [email protected] © Springer Science+Business Media Singapore 2016 M.A. Abdullah et al. (eds.), Regional Conference on Science, Technology and Social Sciences (RCSTSS 2014), DOI 10.1007/978-981-10-1458-1_73
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1 Introduction A lot of discourse by researchers on importance of corrective and preventive action (CPA) initiate continuous improvement as to ensure the quality management process at optimum level in various organization (Jaafar et al. 2015; Mustapha et al. 2015). CPA is an important area that any organization needs to give full attention in order to maintain the quality of its services or products. The failure in handling the CPA can give bad impacts to an organization. In quality management, the corrective actions are taken to correct the problems, while the preventive actions are taken to prevent the occurrence of potential problems (Motschman and Moore 1999). The enforcement of the CPA can help the organization to have continual improvement in delivering the services or products. According to Wahid and Corner (2009), more emphasis must be placed on continual improvement and preventive actions during the maintenance stage of qualit
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