Advances in The Human Side of Service Engineering Proceedings of the
This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human–compute
- PDF / 9,192,283 Bytes
- 247 Pages / 439.37 x 666.142 pts Page_size
- 83 Downloads / 161 Views
Louis E. Freund Wojciech Cellary Editors
Advances in The Human Side of Service Engineering Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17–21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
Advances in Intelligent Systems and Computing Volume 601
Series editor Janusz Kacprzyk, Polish Academy of Sciences, Warsaw, Poland e-mail: [email protected]
About this Series The series “Advances in Intelligent Systems and Computing” contains publications on theory, applications, and design methods of Intelligent Systems and Intelligent Computing. Virtually all disciplines such as engineering, natural sciences, computer and information science, ICT, economics, business, e-commerce, environment, healthcare, life science are covered. The list of topics spans all the areas of modern intelligent systems and computing. The publications within “Advances in Intelligent Systems and Computing” are primarily textbooks and proceedings of important conferences, symposia and congresses. They cover significant recent developments in the field, both of a foundational and applicable character. An important characteristic feature of the series is the short publication time and world-wide distribution. This permits a rapid and broad dissemination of research results.
Advisory Board Chairman Nikhil R. Pal, Indian Statistical Institute, Kolkata, India e-mail: [email protected] Members Rafael Bello Perez, Universidad Central “Marta Abreu” de Las Villas, Santa Clara, Cuba e-mail: [email protected] Emilio S. Corchado, University of Salamanca, Salamanca, Spain e-mail: [email protected] Hani Hagras, University of Essex, Colchester, UK e-mail: [email protected] László T. Kóczy, Széchenyi István University, Győr, Hungary e-mail: [email protected] Vladik Kreinovich, University of Texas at El Paso, El Paso, USA e-mail: [email protected] Chin-Teng Lin, National Chiao Tung University, Hsinchu, Taiwan e-mail: [email protected] Jie Lu, University of Technology, Sydney, Australia e-mail: [email protected] Patricia Melin, Tijuana Institute of Technology, Tijuana, Mexico e-mail: [email protected] Nadia Nedjah, State University of Rio de Janeiro, Rio de Janeiro, Brazil e-mail: [email protected] Ngoc Thanh Nguyen, Wroclaw University of Technology, Wroclaw, Poland e-mail: [email protected] Jun Wang, The Chinese University of Hong Kong, Shatin, Hong Kong e-mail: [email protected]
More information about this series at http://www.springer.com/series/11156
Louis E. Freund Wojciech Cellary •
Editors
Advances in The Human Side of Service Engineering Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17–21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
123
Editors Louis E. Freund Department of Industrial and Systems Engineering San Jose State University San Jose, CA USA
Wojciech Cellary Department of Information Technology Poznan University of Economics and Business Poznan Poland
ISSN 2194-5357
Data Loading...
