Advances in Service Science Proceedings of the 2018 INFORMS Internat
This volume offers the state-of-the-art research and developments in service science and related research, education and practice areas. It showcases emerging technology and applications in fields including healthcare, information technology, transportati
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Hui Yang Robin Qiu Editors
Advances in Service Science Proceedings of the 2018 INFORMS International Conference on Service Science
Springer Proceedings in Business and Economics
More information about this series at http://www.springer.com/series/11960
Hui Yang Robin Qiu •
Editors
Advances in Service Science Proceedings of the 2018 INFORMS International Conference on Service Science
123
Editors Hui Yang Department of Industrial Engineering Pennsylvania State University University Park, PA, USA
Robin Qiu Division of Engineering and Information Science Pennsylvania State University Malvern, PA, USA
ISSN 2198-7246 ISSN 2198-7254 (electronic) Springer Proceedings in Business and Economics ISBN 978-3-030-04725-2 ISBN 978-3-030-04726-9 (eBook) https://doi.org/10.1007/978-3-030-04726-9 Library of Congress Control Number: 2018962378 © Springer Nature Switzerland AG 2019 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. This Springer imprint is published by the registered company Springer Nature Switzerland AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Preface
This proceeding records the papers submitted and presented in the 2018 INFORMS International Conference Service Science (CSS2018), held in Phoenix, AZ on November 3, 2018, which includes diverse participants sharing their vision, knowledge, and experience in Service Science Research, Education, and Applications. INFORMS CSS 2018 is held right before the INFORMS annual meeting 2018. The conference proceeding is published by Springer. Service Science related research and education have fueled increasing interests to both academic researchers and industry practitioners. Service operations and management is critical to the national and international economic growth. The objective of CSS 2018 is to disseminate the emerging research results, technology and applications in s
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