An Interdisciplinary Perspective on Education Service Systems
The increased complexity in education systems has given rise to a number of intersecting trends and calling for a discipline to integrate across academic silos. As the concept of service innovation advances more rapidly into education services; industry,
- PDF / 221,106 Bytes
- 9 Pages / 439.363 x 666.131 pts Page_size
- 16 Downloads / 253 Views
Abstract. The increased complexity in education systems has given rise to a number of intersecting trends and calling for a discipline to integrate across academic silos. As the concept of service innovation advances more rapidly into education services; industry, government, and academy are awakened to the concept of embedding services innovation. This theoretical paper offers an integrated framework for education systems (IFES) covering two intersecting dimensions where service innovation and service science can take place. As an effort to contribute in the area of service innovation and service sciences, an interdisciplinary approach is applied, interconnecting an array of competences across the different stakeholders. It is hypothesized that to increase productivity in education industries, interconnecting knowledge and resources from diverse areas and across different stakeholders through the co-lineation of four dimensions: (1) information, communications and technology; (2) skills and tools; (3) people and attitudes; (4) systems, processes and management; are essential to creating service innovation. This paper contributes a perspective of interconnectivity balanced with harmony that are crucial for effective productivity and service innovation by adopting a service science approach. Keywords: service science, productivity, service innovation, service quality, education.
1
Introduction
As societies become more diverse, individualistic and more educated, the various stakeholders in the education system also become more demanding. The importance of diverse local contexts can only be expected to increase in order to cope with such externalities. Education services in institutions are increasingly expected to ensure high quality, efficient, equitable and innovative education. At the same time, the education service sector has also become a place of burgeoning economic activities and one of the fastest rising stars contributing to Gross Domestic Product (GDP). First, in developed economies, and now in many developing economies as well, the education sector injects into the GDP of many developed economies. For Singapore, New Zealand, Australia, the U.K., the U.S. and Canada, the education sector contributes 1.9%, 1.13%, 1.06%, 0.4%, 0.5%, 0.25% to their GDPs [2], [5], [6], [13]. Due to such ascendance, industry, government, and institutions have awakened to the K. Liu et al. (Eds.): ICISO 2014, IFIP AICT 426, pp. 126–134, 2014. © IFIP International Federation for Information Processing 2014
An Interdisciplinary Perspective on Education Service Systems
127
realization that embedding the concept of service innovation in the education sector is crucial to enhancing productivity as it contributes generously to the economic growth of education institutions as well as the national economies. Productivity and service innovation levels in the education industry are relatively slow to develop owing to the complexity of its system resulting in its stakeholders to be less satisfied with the current assessment and dist
Data Loading...
