Assessment and Evaluation of Speech-Based Interactive Systems: From Manual Annotation to Automatic Usability Evaluation

Due to the improvements of speech and language technologies during the last few decades, the demand for assessment and evaluation of such technologies increased significantly. Starting from the assessment of individual system components such as automatic

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Fang Chen · Kristiina Jokinen Editors

Speech Technology Theory and Applications

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Editors Fang Chen Department of Computing Science & Engineering Chalmers University of Technology 412 96 Göteborg Sweden [email protected]

Kristiina Jokinen Department of Speech Sciences University of Helsinki PO Box 9 FIN-00014 Helsinki Finland [email protected]

ISBN 978-0-387-73818-5 e-ISBN 978-0-387-73819-2 DOI 10.1007/978-0-387-73819-2 Springer New York Dordrecht Heidelberg London Library of Congress Control Number: 2010926453 © Springer Science+Business Media, LLC 2010 All rights reserved. This work may not be translated or copied in whole or in part without the written permission of the publisher (Springer Science+Business Media, LLC, 233 Spring Street, New York, NY 10013, USA), except for brief excerpts in connection with reviews or scholarly analysis. Use in connection with any form of information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed is forbidden. The use in this publication of trade names, trademarks, service marks, and similar terms, even if they are not identified as such, is not to be taken as an expression of opinion as to whether or not they are subject to proprietary rights. Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)

Preface

In recent years spoken language research has been successful in establishing technology which can be used in various applications, and which has also brought forward novel research topics that advance our understanding of the human speech and communication processes in general. This book got started in order to collect these different trends together, and to provide an overview of the current state of the art, as well as of the challenging research topics that deal with spoken language interaction technologies. The topics have been broadly divided into two main classes: research on the enabling technology on one hand and applications that exemplify the use of the technology on the other hand. Each chapter is an independent review of a specific topic, covering research problems and possible solutions, and also envisaging development of the field in the near future. The basic technology development covers areas such as automatic speech recognition and speech synthesis, spoken dialogue systems and dialogue modelling, expressive speech synthesis, emotions and affective computing, multimodal communication and animated agents, while the applications concern speech translation, spoken language usage in cars, space, and military applications, as well as applications for special user groups. Discussion of the general evaluation methodologies is also included in the book. The authors are leading figures of their field. Their experience provides a strong basis for the discussion of various aspects of the specific research topic and, in addition to their own work, for the presentation of a broad view of the entire research area. Th