Automating Quality Systems A guide to the design and implementation
Quality is a topical issue in manufacturing. Competitive quality performance still eludes many manufacturers in the traditional industrialized countries. A lack of quality competitiveness is one of the root causes of the relative industrial decline and co
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Automating Quality Systems
A guide to the design and implementation of automatedquality systemsin manufacturing
J.D.T. Tannock Lecturer in Manufacturin g Systems , Department of Mechanical Engineering, University of Bristol, UK
M SPRINGER-SCIENCE+BUSINESS MEDIA, B.V.
First edition 1992 ©
1992 J.D.T. Tannock
Originally published by Chapman & H a l l i n 1992
ISBN 978-94-010-5044-9 ISBN 978-94-011-2366-2 (eBook) DOI 10.1007/978-94-011-2366-2 Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the U K Copyright Designs and Patents Act, 1988, this publication may not be reproduced, stored, or transmitted, in any form or by any means, without the prior permission in writing of the publishers, or in the case of reprographic reproduction only in accordance with the terms of the licences issued by the Copyright Licensing Agency in the U K , or in accordance with the terms of licences issued by the appropriate Reproduction Rights Organization outside the U K . Enquiries concerning reproduction outside the terms stated here should be sent to the publishers at the London address printed on this page. The publisher makes no representation, express or implied, with regard to the accuracy of the information contained in this book and cannot accept any legal responsibility or liability for any errors or omissions that may be made. A catalogue record for this book is available from the British Library Library of Congress Cataloging-in-Publication data available
Contents Acknowledgements Preface
x xi
Illustrations
xiv
Acronyms
xv
Part One: Philosophy and strategy
1
1.
Quality in manufacturing 1.1 Introduction 1.2 Quality control and the manufacturing system 1.3 Quality assurance 1.4 Total quality management 1.5 Zero defects 1.6 Ideas of quality automation 1.7 The influence of quality system standards 1.8 Quality automation in practice 1. 9 Summary
3 3 4 5 6 8 9 11 12 14
2
Why 2.1 2.2 2.3 2.4 2.5 2.6
15
3
automate? Introduction Just-in-time and quality systems Data volume Human factors The benefits of quality systems automation Summary
The integrated quality system in computerintegrated manufacture 3.1 Introduction 3.2 Quali ty in elM 3.3 Vertical integration 3.4 Functional integration 3.5 Process integration 3.6 Summary
15 15 16 17 18
20 22 22 23 25 25
29
32
VI
Contents
4.
Assessment of quality performance in manufacturing 35 4.1 Introduction 35 4.2 Defect levels in manufacturing 36 4.3 Value loss functions 37 4.4 Indirect measures of performance 39 4.5 Quality cost 40 4.6 An alternative approach 44 47 4.7 Conclusion
Part Two: Quality systems - design and innovation
49
5.
Systems in quality 5.1 Introduction 5.2 Quality systems 5.3 Rational systems - the hard systems approach 5.4 The soft systems approach 5.5 Computer systems analysis and software development 5.6 A suitable systems approach for quality 5.7 Summary
51 51 52 54 56 58 61 61
6.
Innovation in quality systems 6.1 Introduction 6.2 The management of innovation 6.3 Pr
