Barriers and Facilitators of Using Quality Improvement To Foster Locally Initiated Innovation in Palliative Care Service
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Center for Innovation to Implementation, VA Palo Alto Healthcare System, Menlo Park, CA, USA; 2Primary Care and Populaiton Health, Stanford University School of Medicine, Palo Alto, CA, USA; 3All India Institute of Medical Sciences (AIIMS), New Delhi, India; 4University of California Berkeley School of Public Health, Berkeley, CA, USA; 5Duke University School of Medicine, Durham, NC, USA; 6Stanford Healthcare, Stanford, CA, USA; 7Peter MacCallum Cancer Center, Melbourne, VIC, Australia.
BACKGROUND: Quality improvement (QI) methods represent a vehicle for fostering locally initiated innovation cycles. We partnered with palliative care services from seven diverse practice settings in India to foster locally initiated improvement projects. OBJECTIVE: To evaluate the implementation experiences of locally initiated palliative care improvement projects at seven diverse sites and understand the barriers and facilitators of using QI to improve palliative care in India. PARTICIPANTS: We use a quota sampling approach to capture the perspectives of 44 local stakeholders in each of the following three categories (organizational leaders, clinic leaders, and clinical team members) through a semi-structured interview guide informed by the consolidated framework for implementation research (CFIR). We use standard qualitative methods to identify facilitators and barriers to using QI methods in seven diverse palliative care contexts. RESULTS: Across all sites, respondents emphasized the following factors important in the success of quality improvement initiative: leveraging clinic level data, QI methods training, provider buy-in, engaged mentors, committed leadership, team support, interdepartmental coordination, collaborations with other providers, local champions, and having a structure for accountability. Barriers to using QI methods to improve palliative care services included lack of designated staff, high patient volume, resources, patient population geographic constraints,
Dr. Giannitrapani presented initial findings at the Academy Health Annual Research meeting in Washington DC, June 2, 2019, in a poster presentation entitled: Barriers and Facilitators of Using Quality Improvement Methods to Foster Locally Initiated Innovation in Palliative Care Services in India. Complete results were presented at the Indian Association of Palliative Care Annual Conference in Guwahati India on February 16, 2020. Electronic supplementary material The online version of this article (https://doi.org/10.1007/s11606-020-06152-y) contains supplementary material, which is available to authorized users. Received September 5, 2019 Accepted August 12, 2020
general awareness and acceptance of palliative care, and culture. CONCLUSIONS: Empowering local leaders and medical personnel to champion, design, and iterate using QI methods represents a promising powerful tool to spread palliative care services in developing countries. KEY WORDS: quality improvement; implementation evaluation; palliative care; India; qualitative. J Gen Intern Med DOI: 10.1007
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