Blockchain-Based Grievance Management System
Since the abrupt outburst of Bitcoin, there has been a meteoric rise in the popularity of blockchain which has been scaled to various domains. Its features have changed the outlook of solutions for many problems and can be applied in various sectors, one
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Abstract Since the abrupt outburst of Bitcoin, there has been a meteoric rise in the popularity of blockchain which has been scaled to various domains. Its features have changed the outlook of solutions for many problems and can be applied in various sectors, one being grievance redressal system. In this system, the grievant will submit a grievance which will pass through different levels of hierarchical authoritative screening. Each screening level will have the authority to debar, resolve, revert and forward the grievance to the higher level. Since data integrity is a built-in feature of this system, it eradicates any chances of misuse/abuse of power by the authorities. The dynamic time threshold is an additional feature that automatically transfers the grievance to the higher authority in the hierarchy, thus eliminating any chances of ignorance. Thus, the anomalies and shortcomings of the current grievance system can prevail over. Keywords Blockchain · Dynamic time threshold · Grievance redressal system · Hierarchical authoritative screening · Immutable · Distributed · Decentralized · Data integrity
R. Shettigar · N. Dalvi (B) · K. Ingale · F. Ansari · R. C. Maheshwar International Institute of Information Technology, Pune, India e-mail: [email protected] R. Shettigar e-mail: [email protected] K. Ingale e-mail: [email protected] F. Ansari e-mail: [email protected] R. C. Maheshwar e-mail: [email protected] © The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2021 V. Bhateja et al. (eds.), Evolution in Computational Intelligence, Advances in Intelligent Systems and Computing 1176, https://doi.org/10.1007/978-981-15-5788-0_20
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1 Introduction Blockchain is a decentralized ledger containing transactions across a P2P network. A blockchain contains a set of rules and protocols that facilitate transactions. It is an incorruptible digital ledger of transactions that can be programmed to record not just financial transactions but virtually everything of value. Blockchain can be viewed as a custom data structure consisting of various fields defined as per application requirements. The first block of a blockchain network is called a genesis block. Every block in the network consists of data entries, the current block’s hash value, timestamp of creation and the hash value of the previous block [1]. A hash is a function generated encrypted value that depends on the input data of the block. If the data within the block is modified, then the hash value is changed as well. In Fig. 1: 1. Current Hash of Block 01 and Block 02 is generated using data present in the respective block 2. Previous hash points to the hash of the previous block Blockchain [2] provides features such as immutable data, decentralized technology, enhanced security and distributed ledgers. Many of these features are implemented not only in the financial domain but also in various industrial, government bodies as well as management sys
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