Building Resilience for Success A Resource for Managers and Organiza
Resilience is a word that is used in many different ways in different contexts, this new and innovative book focuses on psychological resilience in the workplace, examining other key aspects such as physical health and resilient teams, drawing from the la
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BUILDING RESILIENCE FOR SUCCESS A Resource for Managers and Organizations
Cary L. Cooper Professor of Organizational Psychology and Health, Lancaster University, England
Jill Flint-Taylor Director, Rusando Ltd, UK
and
Michael Pearn Founder & CEO, Pearn Consulting LLC, San Francisco, US
© Cary L. Cooper, Jill Flint-Taylor and Michael Pearn 2013 Softcover reprint of the hardcover 1st edition 2013 978-0-230-36128-7 All rights reserved. No reproduction, copy or transmission of this publication may be made without written permission. No portion of this publication may be reproduced, copied or transmitted save with written permission or in accordance with the provisions of the Copyright, Designs and Patents Act 1988, or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, Saffron House, 6–10 Kirby Street, London EC1N 8TS. Any person who does any unauthorized act in relation to this publication may be liable to criminal prosecution and civil claims for damages. The authors have asserted their rights to be identified as the authors of this work in accordance with the Copyright, Designs and Patents Act 1988. First published 2013 by PALGRAVE MACMILLAN Palgrave Macmillan in the UK is an imprint of Macmillan Publishers Limited, registered in England, company number 785998, of Houndmills, Basingstoke, Hampshire RG21 6XS. Palgrave Macmillan in the US is a division of St Martin’s Press LLC, 175 Fifth Avenue, New York, NY 10010. Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world. Palgrave® and Macmillan® are registered trademarks in the United States, the United Kingdom, Europe and other countries ISBN 978-1-349-34830-5 ISBN 978-1-137-36783-9 (eBook) DOI 10.1057/9781137367839 This book is printed on paper suitable for recycling and made from fully managed and sustained forest sources. Logging, pulping and manufacturing processes are expected to conform to the environmental regulations of the country of origin. A catalogue record for this book is available from the British Library. A catalog record for this book is available from the Library of Congress.
CONTENTS
vii
List of Tables and Figures
Introduction—Setting the Scene PART 1
1
UNDERSTANDING RESILIENCE
Chapter 1 Chapter 2 Chapter 3
“The Individual”—A Framework for Understanding Personal Resilience
13
“The Individual + The Situation”—Personal Resilience at Work
48
Resilience-Building over the Years—From Remedial to Performance-Enhancing
72
PART 2 BUILDING RESILIENCE Chapter 4 Chapter 5 Chapter 6 Chapter 7
What Individuals Can Do to Build Their Resilience
95
What Individuals Can Do: Strengthening the Four Personal Resilience Resources
115
Organizational Approaches: The Individual at Work
145
Organizational Interventions: The Workplace Situation
164
PART 3 THE FUTURE OF RESILIENCE AND ITS ROLE IN ACHIEVING WIDER ORGANIZATIONAL OBJECTIVES Chapter 8
Resilience-Building: Implications for
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