Business Information Systems 12th International Conference, BIS 2009

This book contains the refereed proceedings of the 12th International Conference on Business Information Systems, BIS 2009, held in Poznan, Poland, in april 2009. The 22 revised full papers were carefully reviewed and selected from 74 submissions.  F

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21

Witold Abramowicz (Ed.)

Business Information Systems 12th International Conference, BIS 2009 Pozna´n, Poland, April 27-29, 2009 Proceedings

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Volume Editor Witold Abramowicz Pozna´n University of Economics Department of Information Systems Al. Niepodległo´sci 10, 61-875 Pozna´n, Poland E-mail: [email protected]

Library of Congress Control Number: Applied for ACM Computing Classification (1998): J.1, H.3.5, H.4, D.2.12 ISSN ISBN-10 ISBN-13

1865-1348 3-642-01189-6 Springer Berlin Heidelberg New York 978-3-642-01189-4 Springer Berlin Heidelberg New York

This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, re-use of illustrations, recitation, broadcasting, reproduction on microfilms or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer. Violations are liable to prosecution under the German Copyright Law. springer.com © Springer-Verlag Berlin Heidelberg 2009 Printed in Germany Typesetting: Camera-ready by author, data conversion by Scientific Publishing Services, Chennai, India Printed on acid-free paper SPIN: 12659579 06/3180 543210

Preface

BIS 2009 held in Poznań was the 12th in a series of international conferences on Business Information Systems. The BIS conference series has been recognized by professionals from its very beginning as a forum for the exchange and dissemination of topical research in the development, implementation, application and improvement of computer systems for business processes. The theme of the conference was “Information Systems for Agile Organizations.” The material collected in this volume covers recent tendencies in making organizations more responsive to external conditions. On the one hand, ontologies are adopted as a tool for better data and information management. On the other hand, flexible information systems based on process orientation are being developed. A set of 22 papers illustrating these trends were selected for presentation during the main event. The articles are grouped into the following conference topics: Ontologies in Organizations, Ontologies and Security, Process Modelling, Process Analysis and Mining, Service-Oriented Architecture, Web Search, Social Issues, and ERP. The Program Committee consisted of over 90 members, who carefully evaluated all the submitted papers. The careful review process assured that each paper underwent thorough evaluation and received many valuable comments. Only the best-quality papers were selected, resulting in an acceptance rate of less than 30%. The regular program was complemented by outstanding keynote speakers. We were honored to host leading experts in business process management and information management: Wil van der Aalst (Eindhoven University of Technology, The Netherlands) an