Business Information Systems 23rd International Conference, BIS 2020
This book constitutes the proceedings of the 23rd International Conference on Business Information Systems, BIS 2020, which was planned to take place in Colorado Springs, CO, USA. Due to the COVID-19 pandemic, the conference was held fully online during J
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Witold Abramowicz Gary Klein (Eds.)
Business Information Systems 23rd International Conference, BIS 2020 Colorado Springs, CO, USA, June 8–10, 2020 Proceedings
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Lecture Notes in Business Information Processing Series Editors Wil van der Aalst RWTH Aachen University, Aachen, Germany John Mylopoulos University of Trento, Trento, Italy Michael Rosemann Queensland University of Technology, Brisbane, QLD, Australia Michael J. Shaw University of Illinois, Urbana-Champaign, IL, USA Clemens Szyperski Microsoft Research, Redmond, WA, USA
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More information about this series at http://www.springer.com/series/7911
Witold Abramowicz Gary Klein (Eds.) •
Business Information Systems 23rd International Conference, BIS 2020 Colorado Springs, CO, USA, June 8–10, 2020 Proceedings
123
Editors Witold Abramowicz Poznań University of Economics and Business Poznan, Poland
Gary Klein University of Colorado Colorado Springs, CO, USA
ISSN 1865-1348 ISSN 1865-1356 (electronic) Lecture Notes in Business Information Processing ISBN 978-3-030-53336-6 ISBN 978-3-030-53337-3 (eBook) https://doi.org/10.1007/978-3-030-53337-3 © Springer Nature Switzerland AG 2020 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, expressed or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. This Springer imprint is published by the registered company Springer Nature Switzerland AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Preface
During the 23 years of the International Conference on Business Information Systems (BIS), it has grown to be a well-renowned event of the scientific community. Every year the conference joins international researchers for scientific discussions on modelling, development, implementation, and application of business information systems based on innovative ideas and computational intelligence methods. The 23rd edition of the BIS conference was co-organized by the BIS Steering Committee and the Uni
