Business Process Automation
Integrated enterprise-wide information systems (EwIS) are a class of customizable packaged business software applications that have replaced arrays of disparate legacy systems in organizations around the world. EwIS have been the catalyst for the reengine
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Business Proc 90. Business Process Automation
Edward F. Watson, Karyn Holmes
Integrated enterprise-wide information systems (EwIS) are a class of customizable packaged business software applications that have replaced arrays of disparate legacy systems in organizations around the world. EwIS have been the catalyst for the reengineering and automation of core business processes that has led to organization-wide transformation across most industries in corporate America. Chief among this category of packaged business software is enterprise resource planning (ERP), the back-office suite that was embraced by many industries in the 1990s as a cure for legacy system ailments and impending year-2000 (Y2K) disasters. ERP is considered a product of the evolution of an earlier manufacturing planning system referred to as manufacturing resource planning (MRPII). Whereas MRPII was focused on the factory planning environment, ERP incorporates enterprise-wide functionality and therefore is used in virtually all industries. ERP has enabled organizations to streamline, automate, and commoditize their business processes, leveraging best-of-industry practices, quite significantly over the last 15 years. Two other packages that are attributing to this phenomenon are customer
90.2 Enterprise Systems Application Frameworks ......................................... 1606 90.2.1 Customer Relationship Management ............................... 1606 90.2.2 Supply Chain Management ............ 1607 90.2.3 e-Business .................................. 1608 90.3 Emerging Standards and Technology ...... 1609 90.3.1 Services Concept........................... 1609 90.3.2 Competitive Landscape ................. 1609 90.4 Future Trends....................................... 1610 90.5 Conclusion ........................................... 1611 References .................................................. 1611
relationship management (CRM) and supply chain management (SCM). In this chapter we review EwIS in a historical context as it has developed over the years and discuss the most important characteristics of EwIS today as well as how we expect this field to evolve.
in Waldorf – that delivered to the US market ERP software of the same name. In the early 1990s, SAP took the USA by storm, delivering the first comprehensive, real-time ERP system on a client–server platform. Having a well-engineered product and selling the product to C-level executives as a business transformation-enabled solution while Y2K issues were imminent were the necessary ingredients to catapult SAP into the market-leading position. Other vendors, through acquisition and organic growth, scrambled for market share. PeopleSoft, the leading human resource management system, and Oracle, well
Part I 90
Enterprise-wide information systems (EwIS) are powerful software packages that enable businesses to integrate a variety of disparate functions [90.1]. As pointed out by Davenport [90.2], EwIS terminology evolved from the more widely used term enterprise resource planning (ERP)
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