Business Process Reengineering Automation Decision Points in Process
This book deals with different concepts, approaches and applications for business process re-engineering. It illustrates how to take giant strides to attain market dominance in a dynamic business world. The book shows how automation of re-engineered proce
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Sanjay Mohapatra
Business Process Reengineering Automation Decision Points in Process Reengineering
Sanjay Mohapatra Xavier Institute of Management Bhubaneswar, Orissa, India
ISSN 2192-8096 ISSN 2192-810X (electronic) ISBN 978-1-4614-6066-4 ISBN 978-1-4614-6067-1 (eBook) DOI 10.1007/978-1-4614-6067-1 Springer New York Heidelberg Dordrecht London Library of Congress Control Number: 2012954051 © Springer Science+Business Media New York 2013 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. Exempted from this legal reservation are brief excerpts in connection with reviews or scholarly analysis or material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work. Duplication of this publication or parts thereof is permitted only under the provisions of the Copyright Law of the Publisher’s location, in its current version, and permission for use must always be obtained from Springer. Permissions for use may be obtained through RightsLink at the Copyright Clearance Center. Violations are liable to prosecution under the respective Copyright Law. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. While the advice and information in this book are believed to be true and accurate at the date of publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that may be made. The publisher makes no warranty, express or implied, with respect to the material contained herein. Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)
Dedicated to Late Parmananda Mishra Late Dr. Sushila Mishra Dr. B C Mohapatra and Mr. H K Mohapatra Mrs. K K Mohapatra
Preface
Business Process Re-engineering (BPR) is a powerful approach to bring in extraordinary improvements in the output of an organization. This is achieved through radical changes in the processes which are keys to the success of the firm. Many organizations have benefited from this approach. In today’s world where the market dynamics change quite often, organizations need to work harder to remain competitive. In a globally competitive market these companies need to improve the outputs from their processes dramatically and at a fast pace. This can happen by automating the re-engineered processes. This helps in sustaining implementation of the re-engineered proc
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