Business Process Excellence ARIS in Practice
Business process management is the basis for all initiatives like SCM, CRM, ERP, or business intelligence. New component and internet-based software architectures and web services require a solid process management to deliver the expected business success
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Springer-Verlag Berlin Heidelberg GmbH
August-Wilhelm Scheer Ferri Abolhassan . Wolfram Jost Mathias Kirchmer Editors
Business Process Excellence ARIS in Practice
With 124 Figures and 2 Tables
,
Springer
Professor Dr. Dr. h.c. mult. August -Wilhelm Scheer Dr. Ferri Abolhassan Dr. Wolfram lost IDS Scheer AG Postfach 101534 66015 Saarbrucken Germany Dr. Mathias Kirchmer IDS Scheer AG 1205 Westlakes Drive, Suite 270 Berwyn, PA 19312 USA
ISBN 978-3-642-53419-5 ISBN 978-3-540-24705-0 (eBook) DOI 10.1007/978-3-540-24705-0
Library of Congress Cataloging-in-Publication Data applied for Die Deutsche Bibliothek - CTP-Einheitsaufnahme Business Process Excellence: ARIS in Practice; with 2 Tables / August-Wilhelm Scheer ... Ed. -Berlin; Heidelberg; New York; Barcelona; Hong Kong; London; Milan; Paris; Tokyo: Springer, 2002 This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation , reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilm or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer-Verlag. Violations are liable for prosecution under the German Copyright Law.
http://www.springer.de © Springer-Verlag Berlin Heidelberg 2002 Originally published by Springer-Verlag Berlin Heidelberg New York in 2002 Sotlcover reprint of the hardcover I st edition 2002 The use of general descriptive names, registered names, trademarks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. Hard cover design: Erich Kirchner, Heidelberg 42/3111-5 4 3 - Printed on acid-free paper
Foreword Business has never changed as fast and as radically as at the moment. Business process management is the basis for all major business initiatives like Supply Chain Management (SCM), Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), or Business Intelligence. New component and internet-based software architectures and web services require a solid process management to deliver the expected business success. An effective business process design is the only way to combine software components in a business driven way using new technologies like Enterprise Application Integration (EAI). However, many organizations still struggle to find the right approach to business process management. After having decided to move forward in a business process oriented way, the question is in many cases HOW to do that. IDS Scheer delivers with ARIS the framework and procedures to meet this challenge successfully and answer the resulting questions. IDS Scheer has successfully applied its ARIS business process management approach at thousands of organizations worldwi
