AGILITY by ARIS Business Process Management Yearbook Business Proces
Business Process Management has recently become a real "hype" topic. Too often, however, the technical aspects are being focused upon. IDS Scheer AG, leading IT and Consulting company in this business field for more than 20 years, supports a holistic appr
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August-Wilhelm Scheer Helmut Kruppke Wolfram Jost Herbert Kindermann Editors
AGILITY by ARIS Business Process Management Yearbook Business Process Excellence 2006/2007 With 125 Figures and 2 Tables
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Professor Dr. Dr. h.c. mult. August-Wilhelm Scheer e-Mail aw.scheer @ ids-scheer.com Helmut Kruppke e-Mail helmut.kruppke @ ids-scheer.com Dr. Wolfram Jost e-Mail wolfgang.jost @ ids-scheer.com Herbert Kindermann e-Mail herbert.kindermann @ ids-scheer.com IDS Scheer AG Postfach 101534 66115 Saarbrücken Germany
Cataloging-in-Publication Data Library of Congress Control Number: 2006923634
ISBN-10 3-540-33527-7 Springer Berlin Heidelberg New York ISBN-13 978-3-540-33527-6 Springer Berlin Heidelberg New York This work is subject to copyright.All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilm or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer-Verlag.Violations are liable for prosecution under the German Copyright Law. Springer is a part of Springer Science+Business Media springeronline.com © Springer-Verlag Berlin Heidelberg 2006 Printed in Germany The use of general descriptive names, registered names, trademarks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. Project Manager: Stefan Wache, IDS Scheer AG Cover design: Erich Kirchner Production: Helmut Petri Printing: Strauss Offsetdruck SPIN 11739975
Printed on acid-free paper – 43/3153 – 5 4 3 2 1 0
Preface
Agility and Execution – Organizational Success Through Flexible Business Processes Only a company which is flexible, agile and responsive will be successful. The secret to success is agility, meaning the ability to quickly adapt company processes. Against this backdrop, IT is of particular importance as it is virtually the machine implementing company processes. A variety of very different routes – much discussed in the IT world – lead to the goal of agility. The most radical of these is what is called extreme programming. The fathers of extreme programming assume that the user is not actually aware of what he really wants. There would be no sense in planning a solution, because the end user would not understand the plan anyway and, even if he did, he would permanently be making changes to it. This is why the ‘eXtreme’ programmers see more sense in working on solutions bit by bit and conferring with the end user in the same piecemeal way. This results in a test-driven, thoroughly experimental approach. However, one must concede that this approach does have agility, and it is this agility that one must try to carry over into other IT concep
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