Business Processes An Archival Science Approach to Collaborative Dec
Collaborative decision making processes are a form of communication inside organizations. Their functioning can teach lessons for the design of electronic office systems. Those processes are open ended and therefore decide themselves on their form. Like o
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THE ARCHIVIST’S LIBRARY
Volume 3 Editor-In-Chief Terry Eastwood, University of British Columbia, Canada.
Editorial Board Luciana Duranti, University of British Columbia, Canada Maria Guercio, University of Urbino, Italy Michael Piggott, The University of Melbourne, Australia
Business Processes An Archival Science Approach to Collaborative Decision Making, Records, and Knowledge Management by
Angelika Menne-Haritz German Federal Archives, Berlin, Germany German University of Administrative Sciences Speyer, Germany
KLUWER ACADEMIC PUBLISHERS NEW YORK, BOSTON, DORDRECHT, LONDON, MOSCOW
eBook ISBN: Print ISBN:
1-4020-2198-4 1-4020-2197-6
©2005 Springer Science + Business Media, Inc.
Print ©2004 Kluwer Academic Publishers Dordrecht All rights reserved
No part of this eBook may be reproduced or transmitted in any form or by any means, electronic, mechanical, recording, or otherwise, without written consent from the Publisher
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v CONTENTS
INTRODUCTION........................................................................................................1 1
DECISION MAKING PROCESSES............................................................7
1.1
Research methods...........................................................................................7
1.2
Records..........................................................................................................11
1.3
Two forms of business processes: decision making versus production processes........................................................................................................12
1.4
Decision making ...........................................................................................15
1.5
Bureaucracy..................................................................................................16
1.6
Systems theory and business processes ......................................................19
2
THE HISTORICAL SHIFT FROM COMMITTEE TO PAPER BASED DECISION MAKING..................................................................................25
2.1
Monocratic form...........................................................................................25
2.2
Historical forms of oral committee based government .............................27
2.3
Basic forms of oral deliberation in historical administrations .................28
2.3.1 2.3.2 2.3.3 2.3.4
Differentiation between council and chancellery ............................... 29 The introduction of stricter forms for the voting procedure ............... 31 Written instruments of oral administration......................................... 35 Special characteristics of the Prussian form of committee based administration ..................................................................................... 39
2.4
‘Conceptual orality’ of writing.................................
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