Community pharmacist-administered seasonal influenza vaccination: a national customer survey
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(2020) 13:57
RESEARCH
Open Access
Community pharmacist-administered seasonal influenza vaccination: a national customer survey Dominik Stämpfli1* , Adrian Martinez-De la Torre1, Sophie Du Pasquier2, Danielle Stegmann3, Andrea Brügger3 and Andrea M. Burden1
Abstract Background: In Switzerland, the influenza vaccination is recommended for high-risk groups and people who have contact with high-risk groups. Since 2015, Swiss pharmacists are allowed to vaccinate healthy adults after acquiring a certificate of competence for vaccination and blood sampling techniques. We aimed to assess customers of the seasonal influenza vaccination in pharmacies in regard to their satisfaction, motivation, and reasons. Methods: Swiss pharmacies collected survey data during a period of 12 weeks from mid-October 2019 to midJanuary 2020. Each participating pharmacy was sent 20 questionnaires to be handed out to vaccinated customers. The questionnaire was available in German and French and subdivided into four sections: demographic information, satisfaction, reasons for getting the vaccination, and reasons for choosing a pharmacy as a place of vaccination. We tested for statistical differences in answer tendencies across strata on questionnaire language, age groups, and levels of education. Results: Of the 1600 surveys sent, 80 pharmacies sent back 656 completed questionnaires (return rate, 41%). Main age bracket was 65–74 years (26.2%), followed by 55–64 years (24.7%), with an equal distribution of reported sex (female, 49.5%). Of the respondents, 99% would have recommended the service and 88.5% felt very comfortable being vaccinated by a pharmacist. Satisfaction included injection technique, used facilities, preparatory discussions, and pricing of the service. Easy scheduling was a main motivation for choosing a pharmacy as the vaccination provider. We identified minor differences in answer tendencies across questionnaire language and age groups, but not across levels of education. Conclusion: Customer satisfaction with community pharmacist-administered seasonal influenza vaccinations is high in Switzerland. Keywords: Seasonal influenza, Vaccination, Satisfaction, Survey, Community pharmacy
* Correspondence: [email protected] Rabbiya Ahmad, Islamia University of Bahawalpur, Pakistan. 1 Pharmacoepidemiology, Institute of Pharmaceutical Sciences, Department of Chemistry and Applied Biosciences, Swiss Federal Institute of Technology, ETH Zurich, Vladimir-Prelog-Weg 4, CH-8093 Zurich, Switzerland Full list of author information is available at the end of the article © The Author(s). 2020 Open Access This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article
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