Context-Aware Mobile Interface Design for M-government
M-government is an important new field of research driven by the power of social media and the use of mobile devices, the most rapidly adopted technology in history due to their personalization, ease of use, and their wider reach. User-related contextual
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Context-Aware Mobile Interface Design for M-government Hana Al-Nuaim
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Introduction
The 2010 United Nations E-Government Survey revealed that citizens are benefiting from enhancements to e-government services and advanced e-service delivery within their countries, allowing them to have better access to information and more effective interactions with their governments (United Nations 2010). As a result of the increasing use of information and communication technologies (ICT) general public or state institutions who are reducing their personal contact with citizens published a tremendous amount of information online. Many national governments went beyond basic websites providing national portals that serve as a major starting point for users to access government e-services in different ministries or government offices (United Nations 2010). Most well-developed e-governments are now offering many advanced e-services to citizens related to (OECD/International Telecommunication Union 2011): • General information (e.g., weather, tourism, public safety, contact information, regulations) • Specific information (e.g., events, news, road closures, schedules, schedules, fee changes, account information, traffic, transportation schedules) • Emergency and safety alerts (e.g., storms, tornados, terrorism, accidents) • Notifications (e.g., traffic violations, registrations and renewals, deadlines, security notifications) • Health services (e.g., fill-in forms, outbreaks, promotions and drives, prevention) • Education services (e.g., admissions, exam results)
H. Al-Nuaim (*) Computer Science Department, King Abdulaziz University, Jeddah, Saudi Arabia e-mail: [email protected] 171 S. Saeed (ed.), User-Centric Technology Design for Nonprofit and Civic Engagements, Public Administration and Information Technology 6, DOI 10.1007/978-3-319-05963-1_10, © Springer International Publishing Switzerland 2014
H. Al-Nuaim
172 Table 10.1 Mobile services evolution in key performance metrics (2008–2018) Key performance metrics Mobile penetration–global High GDP per capita nations/ Total mobile subscriber base Mobile data services revenues Networks 3G + Penetration Network speeds Devices ASP Smartphone penetration Average battery life Source: OECD/ITU (2011)
1998 5% 75 %
2008 55 % 24 %
2018 (Estimated) 96 % 15 %
4% 1G & 2G 0%
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