Data Analysis: Case Studies
The results of the case studies, interviews and BCM implementation guidelines development are presented in this chapter. The case studies are presented using various sources of evidence in exploring BCM implementation in the selected construction firms. T
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Data Analysis: Case Studies
11.1
Introduction
This chapter is the second part of the study’s data analysis. Firstly, it describes the case studies results, followed by the survey results in the form of interviews to experts discussing BCM implementation for Indonesian contractors. The last section will elaborate the development of the BCM implementation guidelines.
11.2
Case Studies
To interpret the proposition based on Research Objective 4 (RO4) and Research Question 2 (RQ2), descriptive case studies were conducted with two Indonesian contractors (state and private-owned firms). The case studies explored the firms’ characteristics and BCM implementation in the two firms.
11.2.1 Case Study 1: Firm A Firm A is a state-owned firm, where its head office is located in Jakarta, Indonesia. It is 70% owned by the Government of Republic of Indonesia and 30% owned by the public (which included 2% share owned by the employees and management of Firm A). For this study, there were four respondents who participated and provided the data about Firm A. A brief description about the respondents: The first respondent (Respondent 1A) was a Project Manager with 23 years of experience; the second respondent (Respondent 2A) was also a Project Manager with 20 years of experience; the third respondent (Respondent 3A) was a Senior Manager with 30 years of experience; and the fourth respondent (Respondent 4A) was a Project © Springer Nature Singapore Pte Ltd. 2018 L.S.R. Supriadi, L. Sui Pheng, Business Continuity Management in Construction, Management in the Built Environment, DOI 10.1007/978-981-10-5487-7_11
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Data Analysis: Case Studies
Manager with 13 years of experience. Interviews were conducted with them and they also provided related documents for the study. The study was conducted for 3 weeks in March 2013.
11.2.1.1
Organization Characteristics
Organization’s Objectives Firm A’s vision is to become one of the best construction and investment firms in South East Asia. Its mission is to make breakthroughs by evolving into an integrated infrastructure firm through the development of a number of subsidiaries which focus on pre-cast manufacturing and also property. Firm A’s objectives are: 1. To provide total solution services in construction, operations and maintenance, including financial through a synergy in Firm A subsidiary groups. 2. To provide assurance that the products/deliverables to the customers have met the performance and requirements as agreed; where it also focuses on satisfying the expectation of key stakeholders. 3. To apply appropriate business ethics and norms of good corporate governance principles, which are fairness, transparency and accountability. 4. To apply reliable management systems such as Safety and Health Management System, Risk Management System, Quality Management System, Security Management System and Integrated Environmental Management System. 5. To develop overseas market which is conducted in stages, starting with a strategic market that provides comparative advantage compa
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