Development and Implementation of a Complex Health System Intervention Targeting Transitions of Care from Hospital to Po
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Surgical Outcomes Research Center, University of Washington, Seattle, WA, USA; 2Department of Surgery, University of Washington, Seattle, WA, USA; 3UW Medicine Post-Acute Care, University of Washington, Seattle, WA, USA; 4Division of Gerontology and Geriatric Medicine, University of Washington, Seattle, WA, USA; 5Division of General Internal Medicine, University of Washington, Seattle, WA, USA; 6Center for Clinical Excellence, University of Washington, Seattle, WA, USA.
BACKGROUND: Failure of effective transitions of care following hospitalization can lead to excess days in the hospital, readmissions, and adverse events. Evidence identifies both patient and system factors that influence poor care transitions, yet health systems struggle to translate evidence into complex interventions that have a meaningful impact on care transitions. OBJECTIVE: We report on our experience developing, pilot testing, and evaluating a complex intervention (Addressing Complex Transitions program, or ACT program) that aims to improve care transitions for complex patients. DESIGN: Following the Medical Research Council (MRC) framework, we engaged in iterative, stakeholder-driven work to develop a complex care intervention, assess feasibility and pilot methods, evaluate the intervention in practice, and facilitate ongoing implementation monitoring and dissemination. PARTICIPANTS: Patients receiving care from UW Medicine’s health system including 4 hospitals and 20-site Post-Acute Care network. INTERVENTION: Literature review and prospective data collection activities informed ACT program design. ACT program components include a tailored risk calculator that provides real-time scoring of transitions of care risk factors, a multidisciplinary team with the capacity to address complex barriers to safe transitions, and enhanced discharge workflows to improve care transitions for complex patients. KEY MEASURES: Program evaluation metrics included estimated hospital days saved and program acceptance by care team members. KEY RESULTS: During the 6-month pilot, 565 patients were screened and 97 enrolled in the ACT program. An estimated 664 hospital days were saved for the index admission of ACT program participants. Analysis of pre/
Prior Presentations This work was presented at the 2019 Academy Health Annual Research Meeting in Washington, D.C. Received September 3, 2019 Accepted August 12, 2020
post-hospital utilization for ACT program participants showed an estimated 3227 fewer hospital days after ACT program enrollment. CONCLUSIONS: Health systems need to address increasingly difficult challenges in care delivery. The use of evidence-based frameworks, such as the MRC framework, can guide systems to design complex interventions that respond to their local context and stakeholder needs. KEY WORDS: complex intervention; care transitions; post-acute care; long length of stay. J Gen Intern Med DOI: 10.1007/s11606-020-06140-2 © Society of General Internal Medicine 2020
INTRODUCTION
Healthcare systems are under increasing pressure to improve qu
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