Digital Insurance Business Innovation in the Post-Crisis Era
This book explores the ways in which the adoption of new paradigms, processes, and technologies can lead to greater revenue, cost efficiency and control, as well as improved business agility in the insurance industry.
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Also by Bernardo Nicoletti MOBILE BANKING LEAN PROCUREMENT CLOUD COMPUTING AND FINANCIAL SERVICES THE METHODOLOGY OF LEAN AND DIGITIZE SERVIZI AZIENDALI PRE E POST VENDITA LA METODOLOGIA DEL LEAN & DIGITIZE GLI STRUMENTI DEL LEAN & DIGITIZE ASSISTENZA TECNICA E QUALITÀ TOTALE: Come migliorare la soddisfazione dei clienti e la redditività delle imprese di assistenza tecnica MANAGEMENT PER L’EDILIZIA LA GESTIONE DELLA QUALITÀ I CIRCOLI DI QUALITÀ CASI DI ORGANIZZAZIONE E MANAGEMENT (with Franco Fontana and Marco Lacchini) STRATEGIA AZIENDALE E SVILUPPO TECNOLOGICO (with Giorgio Eminente) L’IMPRESA MONDIALE: NUOVE STRATEGIE DI PRODUZIONE (with Michael J. Baker, Kristian Moller and Stephen T. Parkinson)
Digital Insurance Business Innovation in the Post-Crisis Era Bernardo Nicoletti Università degli Studi di Roma Tor Vergata, Rome, Italy
© Bernardo Nicoletti 2016 Softcover reprint of the hardcover 1st edition 2016 978-1-137-55326-3 All rights reserved. No reproduction, copy or transmission of this publication may be made without written permission. No portion of this publication may be reproduced, copied or transmitted save with written permission or in accordance with the provisions of the Copyright, Designs and Patents Act 1988, or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, Saffron House, 6–10 Kirby Street, London EC1N 8TS. Any person who does any unauthorized act in relation to this publication may be liable to criminal prosecution and civil claims for damages. The author has asserted his right to be identified as the author of this work in accordance with the Copyright, Designs and Patents Act 1988. First published 2016 by PALGRAVE MACMILLAN Palgrave Macmillan in the UK is an imprint of Macmillan Publishers Limited, registered in England, company number 785998, of Houndmills, Basingstoke, Hampshire RG21 6XS. Palgrave Macmillan in the US is a division of St Martin’s Press LLC, 175 Fifth Avenue, New York, NY 10010. Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world. Palgrave® and Macmillan® are registered trademarks in the United States, the United Kingdom, Europe and other countries. ISBN 978-1-349-55858-2 ISBN 978-1-137-55327-0 (eBook) DOI 10.1057/9781137553270 This book is printed on paper suitable for recycling and made from fully managed and sustained forest sources. Logging, pulping and manufacturing processes are expected to conform to the environmental regulations of the country of origin. A catalogue record for this book is available from the British Library. Library of Congress Cataloging-in-Publication Data Nicoletti, Bernardo. Digital insurance : business innovation in the post-crisis era / Bernardo Nicoletti. pages cm 1. Financial services industry – Technological innovations. 2. Insurance. I. Title. HG173.N53 2015 368.00285—dc23
2015029079.
To my family, for all the time I stole to write books
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Contents List of Figures
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