Intelligence Communication in the Digital Era: Transforming Security, Defence and Business
This edited volume argues that producers of analysis need to shift from producing static, narrative products to much more dynamic, digitally-based platforms in order to remain competitive and relevant.
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“In an age of complexity, velocity, and high jeopardy, the challenge to exert effect has never been greater for an information exploitation specialist – be it a business analyst, an insurance actuary, or an intelligence officer managing national security requirements ranging from defence to terrorism. Rethinking the fundamentals of assessment methodology, and particularly the conveyance of the message, will be the key to success for those in the analytical sphere. In a world where decision-makers are overwhelmed by data, increasingly secure in their own belief systems, and cynicism or distrust grow stronger with each alleged scandal, the analyst must become adept at understanding client needs and able to offer clear, wellfounded, and effectively marketed judgments. This is not about distorting or perverting the sanctity of the objective message; rather, it is acknowledging the impact of a fast-paced business environment as well as recognizing what is emerging as an increasingly prevalent and distortive cognitive bias that exists within all of us due to this Internet-enabled information age.” – Ray Boisvert, Former Assistant Director, Intelligence, Canadian Security Intelligence Service and President/CEO, I-Sec Integrated Strategies “Intelligence Communication in the Digital Era reminds us of two very important things: technological change is about delivering intelligence as well as gathering it; and change is as much an opportunity as a risk. Arcos and Pherson continue to lead the thinking in this area for academics and practitioners alike with this highly significant new contribution to the Intelligence Studies literature.” – Julian Richards, Co-Director, Centre for Security and Intelligence Studies (BUCSIS), University of Buckingham, UK “Although the intelligence community is an information industry, in many ways its processes have changed little since the digital revolution. To avoid obsolescence, intelligence organizations will need to modernize by reforming information management, promoting asynchronous collaboration, and adopting a model of production not based on the ‘document’ paradigm. This book can guide that effort; it will be a valuable resource for intelligence practitioners and their managers in both industry and government.” – Nick Hare, Former head of Futures and Analytical Methods, UK Defence Intelligence, UK “Technological advances are dramatically impacting what information is available to the community of policy and decision makers, where they get it from, when they want to view it, and how they make sense of it. These changes exacerbate half-century-old disconnects between intelligence providers and those they would serve, making it harder to overcome barriers imposed by outmoded technology and inadequate techniques for facilitating welladvised decisions. This book opens a valuable window on this world of challenges, starting with an astute introduction to the landscape by Pherson and Arcos, followed by six thoughtful chapters on significant issues in communications, collaboration, and produce
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