Enhancing Employee Engagement An Evidence-Based Approach

This book provides an evidence-based approach to understanding declining levels of employee engagement, offering a set of practices that individuals and organizations can adopt in order to improve productivity and organizational performance. It introduces

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J. Lee Whittington • Simone Meskelis • Enoch Asare • Sri Beldona

Enhancing Employee Engagement An Evidence-Based Approach

J. Lee Whittington University of Dallas Irving, Texas, USA

Simone Meskelis University of Dallas Irving, Texas, USA

Enoch Asare University of Dallas Irving, Texas, USA

Sri Beldona University of Dallas, Texas Irving, Texas, USA

ISBN 978-3-319-54731-2 DOI 10.1007/978-3-319-54732-9

ISBN 978-3-319-54732-9 (eBook)

Library of Congress Control Number: 2017943417 © The Editor(s) (if applicable) and The Author(s) 2017 This work is subject to copyright. All rights are solely and exclusively licensed by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. Cover illustration © Image Source / Getty Images Printed on acid-free paper This Palgrave Macmillan imprint is published by Springer Nature The registered company is Springer International Publishing AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland

PREFACE

This book is the culmination of a set of ideas that has been emerged across a decade of teaching, consulting, and research. The preface provides an overview of the path that was taken to develop the model that was tested in the research described in this book. The journey that has led to this book includes hundreds of class sessions, consulting projects with international companies and local not-for-profits, as well as several empirical research designs. But the primary catalyst for all of this work can really be traced to a simple request from a graduate student to “tell us what works.” Answering that question is at the heart of this book. In a time where leaders are becoming increasing frustrated with engagement measures that don’t provide actionable recommendations, this book provides an evidence-based description of “stuff that works.” This books represents a significant marker on a journey that began about 15 years ago. The catalyst for embarking on this journey was a ques