Everyday automation experience: a research agenda
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GUEST EDITORIAL
Everyday automation experience: a research agenda Peter Fröhlich 1 & Matthias Baldauf 2 & Thomas Meneweger 3 & Manfred Tscheligi 1,3 & Boris de Ruyter 4,5 & Fabio Paternó 6
# The Author(s) 2020
1 Introduction Automation is finding its way into many parts of everyday life. This is manifested by the increasing opportunities for end users to offload decisions to their home appliances, to hand over control to their cars, to step into automated trains, or to go for shopping at self-checkout stores. Supported by artificial intelligence, emerging automated services are getting closer towards human cognitive functions, as they are integrating analysis and decision based on the processing of large information sets [48]. In anticipation of the broad impact that these emerging technologies will have on our sphere of life, a reflective and systematic consideration is necessary that leverages their full potential in terms of user experience. While there is a long human factors research tradition on automation, scholars have for long concentrated on highly specialized professional work tasks for trained personnel, such as control center operators or pilots. With technological innovations and new use cases in domains such as transport, home automation, and retail, the goal of designing automation for a broader population has become more important. This transition of automation technology towards the everyday life thus has put the experience of “naïve users” into the center of attention. This special issue contains selected scientific contributions from two workshops at the CHI 2019 and CHI 2020 * Peter Fröhlich [email protected] 1
AIT Austrian Institute of Technology, Vienna, Austria
2
Eastern Switzerland University of Applied Sciences, St. Gallen, Switzerland
3
University of Salzburg, Salzburg, Austria
4
Philips Research, Eindhoven, Netherlands
5
Radboud University Nijmegen, Nijmegen, Netherlands
6
C.N.R.-ISTI, Pisa, Italy
conferences [17, 20]. The goal of these workshops was to investigate the requirements and design approaches for everyday automation experience. Participants within these workshops came from different domains of science and practice, which led to a first systematic discussion of the scope, already pre-existing knowledge and remaining issues of this newly involving field. The papers have a broad scope in terms of application fields, but they all have in common that they seek to deeply understand specific aspects of user experience and the design of everyday automation systems. The selection of papers within this special issue reveals the breadth of experience aspects that need to be considered when dealing with automation experience. In the first paper, Thomas Lindgren, Vaike Fors, Sarah Pink, and Katalin Osz investigate the anticipatory aspect of automation experience, drawing on a 1.5-year ethnographic study where five families used research cars with evolving automated driving functions in their everyday lives. Their analysis focuses on people’s gradual adoption to autom
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