Experience Management Foundations, Development Methodology, and
This book deals with experience management in the context of real-world applicability and realistic applications. A particular focus is given by the requirements that arise in complex problem solving and by the fact that modern experience management must
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Lecture Notes in Computer Science Edited by G. Goos, J. Hartmanis, and J. van Leeuwen
2432
3
Berlin Heidelberg New York Barcelona Hong Kong London Milan Paris Tokyo
Ralph Bergmann
Experience Management Foundations, Development Methodology, and Internet-Based Applications
13
Series Editors Jaime G. Carbonell, Carnegie Mellon University, Pittsburgh, PA, USA J¨org Siekmann, University of Saarland, Saarbr¨ucken, Germany Author Ralph Bergmann University of Hildesheim Mathematics and Applied Computer Science Data and Knowledge Management Group P.O. Box 101363, 31113 Hildesheim, Germany E-mail: [email protected] Cataloging-in-Publication Data applied for Die Deutsche Bibliothek - CIP-Einheitsaufnahme Bergmann, Ralph: Experience management : foundations, development methodology, and Internet based applications / Ralph Bergmann. - Berlin ; Heidelberg ; New York ; Hong Kong ; London ; Milan ; Paris ; Tokyo : Springer, 2002 (Lecture notes in computer science ; 2432 : Lecture notes in artificial intelligence) ISBN 3-540-44191-3
CR Subject Classification (1998): I.2.4, I.2.8, I.2, H.4, H.5.3, J.1 ISSN 0302-9743 ISBN 3-540-44191-3 Springer-Verlag Berlin Heidelberg New York This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, re-use of illustrations, recitation, broadcasting, reproduction on microfilms or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer-Verlag. Violations are liable for prosecution under the German Copyright Law. Springer-Verlag Berlin Heidelberg New York, a member of BertelsmannSpringer Science+Business Media GmbH http://www.springer.de © Springer-Verlag Berlin Heidelberg 2002 Printed in Germany Typesetting: Camera-ready by author, data conversion by Boller Mediendesign Printed on acid-free paper SPIN: 10870114 06/3142 543210
Preface
Human problem solving in many fields is based on extensive experience. A long time ago, business organizations recognized the concrete value of knowledge, but only recently have they started to systematically introduce measures to grow, capture, explore, and maintain their knowledge. The interdisciplinary research field that deals with these issues is called knowledge management. Experience management is a special kind of knowledge management that is limited to the management of experience. Experience is valuable, stored, specific knowledge that was acquired by a problem-solving agent in a problemsolving situation. Today it is recognized that experience covers large portions of the knowledge in an organization that need to be managed and reused in a systematic manner. From the computer science point of view, artificial intelligence provides methods for experience representation and experience processing. Case-based reasoning, which
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