Exploration and implication of factors affecting e-tourism adoption in developing countries: a case of Nepal
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Exploration and implication of factors affecting e‑tourism adoption in developing countries: a case of Nepal Sanjay Lama1 · Sojen Pradhan1 · Anup Shrestha2 Received: 1 May 2019 / Revised: 10 October 2019 / Accepted: 20 December 2019 © Springer-Verlag GmbH Germany, part of Springer Nature 2020
Abstract E-tourism plays a pivotal role in delivering services to tourists by enhancing travel experiences. While small tourism service providers in the developed economies can efficiently take advantage of e-tourism by partnering with global online platforms such as TripAdvisor or Booking.com, small tourism service providers in developing countries often struggle to reach global markets due to factors that are unique to the country they operate in. The aim of this study, therefore, is to identify the key barriers and motivators of e-tourism adoption for small and medium tourism enterprises (SMTEs) in developing countries. Nepal is selected as the case study due to its enormous tourism potential that is plagued by typical challenges. Based on the ‘Technology, Organization and Environment’ framework and ‘e-readiness’ model, this study identified ten key factors that affect e-tourism adoption by SMTEs in Nepal. A mixed-method approach, using interviews with seven key stakeholders and a survey with 198 SMTEs, were employed for data collection and validation of the proposed factors. Finally, an e-tourism adoption model highlighting the barriers and motivators for e-tourism by SMTEs is presented. This research found that e-tourism adoption by SMTEs in Nepal is affected by environmental factors related to national infrastructure, market size, country-specific contextual factors and organizational factors comprising e-tourism awareness, ICT resources, value proposition, and top management support. This study offers implications for policy and practice towards effective e-tourism adoption in other developing countries. Keywords E-tourism · Technology adoption · Small and medium tourism enterprises (SMTEs) · Developing countries · Nepal
* Sojen Pradhan [email protected] 1
Faculty of Engineering and IT, University of Technology Sydney (UTS), 15 Broadway, Ultimo, NSW 2007, Australia
2
School of Management and Enterprise, University of Southern Queensland (USQ), Toowoomba, QLD 4350, Australia
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1 Introduction Proliferation in the use of information and communication technologies (ICTs) has greatly impacted the tourism industry by providing relevant information and knowledge to both tourism service providers and tourists. In today’s multi-billion-dollar global tourism business, travellers have access to faster and cost-effective online platforms for planning, booking and paying for their future trips (Buhalis and Jun 2011). New technologies have offered tourists many choices during pre-purchase activities such as searching, planning and comparing relevant products and services offered in the tourism sector (Buhalis and Law 2008). Likewise, tourists can access online reviews and com
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