Exploring Knowledge-Intensive Business Services Knowledge Management
Provides an updated view of knowledge management strategies of knowledge-intensive business services (KIBS) by focusing on how those firms manage innovation in their value chains and at the territorial level. Offers an original analysis of key processes o
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Exploring KnowledgeIntensive Business Services Knowledge Management Strategies Edited by
Eleonora Di Maria University of Padova
Roberto Grandinetti University of Padova
and
Barbara Di Bernardo University of Padova
Selection and editorial content © Eleonora Di Maria, Roberto Grandinetti, and Barbara Di Bernardo 2012 Individual chapters © the contributors 2012
Softcover reprint of the hardcover 1st edition 2012 978-0-230-35859-1 All rights reserved. No reproduction, copy or transmission of this publication may be made without written permission. No portion of this publication may be reproduced, copied or transmitted save with written permission or in accordance with the provisions of the Copyright, Designs and Patents Act 1988, or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, Saffron House, 6–10 Kirby Street, London EC1N 8TS. Any person who does any unauthorized act in relation to this publication may be liable to criminal prosecution and civil claims for damages. The authors have asserted their rights to be identified as the authors of this work in accordance with the Copyright, Designs and Patents Act 1988. First published 2012 by PALGRAVE MACMILLAN Palgrave Macmillan in the UK is an imprint of Macmillan Publishers Limited, registered in England, company number 785998, of Houndmills, Basingstoke, Hampshire RG21 6XS. Palgrave Macmillan in the US is a division of St Martin’s Press LLC, 175 Fifth Avenue, New York, NY 10010. Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world. Palgrave® and Macmillan® are registered trademarks in the United States, the United Kingdom, Europe and other countries. ISBN 978-1-349-34755-1
ISBN 978-1-137-00842-8 (eBook)
DOI 10.1057/9781137008428
This book is printed on paper suitable for recycling and made from fully managed and sustained forest sources. Logging, pulping and manufacturing processes are expected to conform to the environmental regulations of the country of origin. A catalogue record for this book is available from the British Library. Library of Congress Cataloging-in-Publication Data Exploring knowledge-intensive business services : knowledge management strategies / edited by Eleonora Di Maria, Roberto Grandinetti and Barbara Di Bernardo. p. cm. 1. Knowledge management. 2. Technological innovations. 3. Business services. I. Di Maria, Eleonora. II. Grandinetti, Roberto, 1953– III. Di Bernardo, Barbara. HD30.2.E987 2012 658.4'038—dc23 2012010267 10 9 8 7 6 5 4 3 2 1 21 20 19 18 17 16 15 14 13 12
Contents List of Tables and Figures
ix
Acknowledgments
xii
Notes on Contributors
xiii
Introduction Eleonora Di Maria, Roberto Grandinetti, and Barbara Di Bernardo I.1 Relationships with customers versus relationships with other organizations I.2 Service customization versus service standardization I.3 Knowledge co-production versus knowledge exchange I.4 Spatial proximity versus internationalization
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