Face to Face with Emotions in Health and Social Care
Among the earliest lessons learned by care providers are those concerning the emotions: understanding those of clients, and not letting one’s own interfere with providing quality care. And since so many clients have been scarred by serious illness or trau
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The framework for the research questions is shown below. Semi-structured interview questions formed the bulk of the inquiry (see questions numbered 1–9). These nine questions would be expanded upon by the researcher and interviewee to take into account other important issues involving emotional labor. Questionnaires were used to help in guiding the semi-structured interviews and asked almost the same questions (see questions numbered 2–9). Questionnaires were also collected on images of nursing. Focus and seminar group participants were asked to discuss emotional labor in an open way but were directed in their discussion (see questions 10–14). Participant and non-participant observation occurred in seminar groups, classes, and informal settings. Terminology would be changed according to the respondent’s profession (student nurse, nurse, lecturer, general practitioner, family support worker, manager, social worker, etc).
Research Questions 1. 2. 3. 4.
How would you define emotional labor? What does it mean to you? What was your image of nursing/social care before you started? What is your image of it now? Have you got any role models that shape what you do (how you act) as a nurse/social carer? i.e.—sister/charge nurse, link tutor/lecturer, mentor, personal tutor, parents. 5. Do you get emotional support? If yes, please list who you get support from and how they help. 6. Have there been any negative or positive experiences in your student nursing/ social care (i.e.—a patient’s death, a child’s birth) that have affected you? How have these experiences affected you? Who has helped you to cope with these experiences? How have you learned to cope with these experiences yourself?
B. Gray, Face to Face with Emotions in Health and Social Care, DOI 10.1007/978-1-4614-3402-3, © Springer Science+Business Media New York 2012
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7. 8. 9. 10. 11. 12. 13.
Appendix
Alternatively, how is emotional labor something you have to do from day to day in your work? What are the differences in the ways doctors/other professionals care? How do nurses/social carers provide care to patients in ways other staff don’t? How do you think you could be better prepared to deal with the public and the emotional labor involved in care? Why are emotions and emotional labor important in the health and social services, if at all? How do you think nurses/support workers learn to care? From whom? How do health/social care professionals differ in their provision of emotional care? What are the main issues involved in the emotional labor of student nursing/ social caring in the local healthcare trusts/Tower Hamlets? If you were conducting research or drafting a study or writing an essay on emotional labor, what questions and issues would you want to explore and why?
Interviews were semi-structured, so would be directed, open and shaped by participants, allowing themes to emerge in conversation on emotional labor and emerge naturally from people’s accounts.
References
Ahmad, W. (1993). ‘Race’ and health in contemporary Britain. Buckingham: Op
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