Feedback at Work
This book provides an evidence-based summary of best practices in providing and utilizing feedback in organizational settings. Bringing together a range of renowned experts, it aims to present the latest in feedback theory and research in a man
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back at Work
Feedback at Work
Lisa A. Steelman • Jane R. Williams Editors
Feedback at Work
Editors Lisa A. Steelman School of Psychology Florida Institute of Technology Melbourne, FL, USA
Jane R. Williams Department of Psychology Indiana University Purdue University Indianapolis Indianapolis, IN, USA
ISBN 978-3-030-30914-5 ISBN 978-3-030-30915-2 (eBook) https://doi.org/10.1007/978-3-030-30915-2 © Springer Nature Switzerland AG 2019 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors, and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. This Springer imprint is published by the registered company Springer Nature Switzerland AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Preface
The process of giving, receiving, and using feedback at work is a perennial topic of interest in organizations, and among employees and managers. If you search the internet for “feedback at work,” you will find literally billions of articles offering advice on how to give feedback. Feedback is viewed as critical for success, and yet the process is challenging enough that billions of articles have been written on how to do it effectively. Published research on feedback at work dates back at least 100 years and covers the role of feedback in learning, motivation, and self-regulation. Indeed, we have learned a lot, and our understanding of feedback continues to evolve and become more nuanced over time. The process of feedback at work is facing new scrutiny as organizations are increasingly modifying and enhancing feedback mechanisms. We compiled this book to summarize the current state of evidence-based knowledge on feedback processes. Our goal was to bring together experts in the field to discuss a range of topics related to feedback and chart a course for the application of feedback-related evidence into new organizational processes, and to compel future research. We believe that feedback at work
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