Re-Making Communication at Work
Almost 400 years ago philosophers John Locke and David Hume implicitly defined communication as a tool for the transmission of pure ideas, stating that the ideas themselves are what matter, not the way in which they are expressed and exchanged. Now known
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Copyright material from www.palgraveconnect.com - licensed to Simon Fraser University - PalgraveConnect - 2015-10-27
Re-Making Communication at Work
10.1057/9781137332769 - Re-Making Communication at Work, Jesse Sostrin
10.1057/9781137332769 - Re-Making Communication at Work, Jesse Sostrin
Copyright material from www.palgraveconnect.com - licensed to Simon Fraser University - PalgraveConnect - 2015-10-27
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Jesse Sostrin
10.1057/9781137332769 - Re-Making Communication at Work, Jesse Sostrin
Copyright material from www.palgraveconnect.com - licensed to Simon Fraser University - PalgraveConnect - 2015-10-27
Re-Making Communication at Work
RE-MAKING COMMUNICATION AT WORK
Copyright © Jesse Sostrin, 2013. All rights reserved.
Where this book is distributed in the UK, Europe and the rest of the world, this is by Palgrave Macmillan, a division of Macmillan Publishers Limited, registered in England, company number 785998, of Houndmills, Basingstoke, Hampshire RG21 6XS. Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world. Palgrave® and Macmillan® are registered trademarks in the United States, the United Kingdom, Europe and other countries. ISBN: 978–1–137–33706–1 Library of Congress Cataloging-in-Publication Data Sostrin, Jesse. Re-making communication at work / Jesse Sostrin, PhD. pages cm Includes bibliographical references and index. ISBN 978–1–137–33706–1 1. Communication in organizations. 2. Communication in management. 3. Interpersonal communication. I. Title. HD30.3.S655 2013 651.7—dc23
2013020510
A catalogue record of the book is available from the British Library. Design by Newgen Knowledge Works (P) Ltd., Chennai, India. First edition: November 2013 10 9 8 7 6 5 4 3 2 1 Printed in the United States of America
10.1057/9781137332769 - Re-Making Communication at Work, Jesse Sostrin
Copyright material from www.palgraveconnect.com - licensed to Simon Fraser University - PalgraveConnect - 2015-10-27
First published in 2013 by PALGRAVE MACMILLAN® in the United States—a division of St. Martin’s Press LLC, 175 Fifth Avenue, New York, NY 10010.
Copyright material from www.palgraveconnect.com - licensed to Simon Fraser University - PalgraveConnect - 2015-10-27
This book is dedicated to my late friend and mentor, Barnett Pearce, whose life’s work was the scaffolding for this book.
10.1057/9781137332769 - Re-Making Communication at Work, Jesse Sostrin
10.1057/9781137332769 - Re-Making Communication at Work, Jesse Sostrin
Copyright material from www.palgraveconnect.com - licensed to Simon Fraser University - PalgraveConnect - 2015-10-27
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List of Figures and Tables
ix
Acknowledgments
xi
Preface
xiii
Introduction: Forget Everything You Learned About Communication at Work
Part I 1 2
1
A New Approach to Communication at Work
Old Myths and New Principles for Re-Making Communication at Work
23
Taking a Communication Perspective at Work
39
3 Wher
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