From Functional to Process Organisation
In this chapter the developments from Tayloristic work organisations towards process-oriented structures will be shown as they are presently being demanded and tested. The scope of this chapter is to motivate the analysis and design of business processes
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J. Stoer
1096
Springer-Verlag Berlin Heidelberg GmbH
Thomas Schal
Workflow Management Systems for Process Organisations
Springer
Series Editors Gerhard Goos, Karlsruhe University, Germany Juris Hartmanis, Cornell University, NY, USA Jan van Leeuwen, Utrecht University, The Netherlands Author Thomas Schill Stallhaus 22, D-58579 Schalksmiihle, Germany and Casetta Postale 71, 1-88075 Cutro (KR) Cataloging-in-Publication data applied for
Die Deutsche Bibliothek - CIP-Einheitsaufnahme Schal, Thomas: Workflow management systems for process organisations / Thomas ScMI. (Lecture notes in computer science; 1096) ISBN 3-540-6140l-X
NE:GT
D82 (Diss. RWTH Aachen)
CR Subject Classification (1991): D.2, H.5.3, J.l, J.4 ISSN 0302-9743 ISBN 978-3-540-61401-2 ISBN 978-3-662-21574-6 (eBook) DOI 10.1007/978-3-662-21574-6 This work is subject to copyright. All rights are reserved. whether the whole or part of the material is concerned, specifically the rights oftranslation, reprinting, re·use of illustrations, recitation, broadcasting, reproduction on microfilms or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer-Verlag Berlin Heidelberg GmbH. Violations are liable for prosecution under the German Copyright Law. © Springer-Verlag Berlin Heidelberg 1996 Originally published by Springer-Verlag Berlin Heidelberg New York in 1996
Typesetting: Camera-ready by author SPIN 10513225 06/3142 - 5 4 3210
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Alia Calabria terra aspra, che mi ha ospitato, mi ha affascinato; con 10 sguardo sulla Sila, con i rumori della campagna incantata, vivo il contrasto del mio pensiero che vola via dalla realta che mi circonda; fuggo con la mente, penso al futuro: non mi rimane altro che lasciarti, forse per sempre, il mio pensiero per il tuo futuro
Foreword
As the business environment has become more and more turbulent over the past decade, information technology has begun to run into the danger of becoming an impediment rather than a motor of progress. In order to deal with the need for rapid, continuous change, computer science is challenged to develop novel interrelated information and communication technologies, and to align them with the social needs of co-operating user groups, as well as the management requirements of formal organisations. Workflow systems are among the most advertised technologies addressing this trend, but they mean different things to different people. Computer scientists understand workflows as a way to extract control from application programs, thus making them more flexible. Bureaucratic organisations (and most commercial products) perceive them as supporting a linear or branching flow of documents from one workplace to another - the next try after the failure cf office automation. This book takes another perspective, that of the modem customer-driven and groupwork-orient
